Samsung Genuine Accessory Hell

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Let this be a lesson to anyone before buying new or used accessories off of ebay.

I recently purchased a dock off of ebay and figured that i would share my experience. I have been buying and selling for years on ebay. This time I got bit.

I bought a dock and received it in the mail for my fascinate. The dock was actually the correct dock as well. I have one already at home and bought one for the office. As well the seller said it was covered by Samsung warranty for 1 full year.

I tear open the package, set up the dock, and go to plug my phone in and it will not. After inspecting around with the dock i realize the USB port is loose so the phone will not slide right in as it does on my other dock. and the phone actually sits off the dock slightly.

So it had the "1 year warranty from Samsung" Call up support and the tell my i need the hex number. Pull the hex number out of the phone and the guy tells me i need to power down the phone and get it from behind the battery. Ok. Fine. Hang up. pull the battery, and guess what same exact Hex number except in the phone software it shows an 0x preceding the rest of the number. I laughed and get back on the phone.

Now my experience gets fun... I speak to a rep almost immediately. she gets my hex number to validate i own the phone. Then puts me on hold says they will gladly replace the dock, but I need a receipt and Google payment will not be covered as an acceptable receipt. Ask to speak to a manager. Get put on hold for 25mins (most would hang up by now) Then a American speaking person picks up. He identifies himself as management.

He continues to explain that the policy for samsung states clearly any product must have a receipt to replace. He used the phrase "I must articulate that Samsung return policy states..." about 30 times. I then said you are telling me you do no honor your product. he said we do with a receipt. Back and forth several times, got no where. Ended up hanging up on him.

Moral of the story, if you buy off of ebay, your samsung warranty will not be covered for accessories.

I am highly irritated and amazed they would not honor their own product brand new out of a box because no receipt was with it.


Outcome: Even though the seller does not accept returns, I opened a case with ebay after he did not respond, and he is taking this one back and refunding me my money. So in the end it all worked out.

Honestly, I'm not surprised. With the amount of knock-off electronics products coming out of China, what's to keep people from getting an "OEM" dock off ebay that doesn't work, and getting it replaced with a genuine OEM dock via the warranty, costing Samsung thousands. By requiring a receipt, they can at least go back on the retail outlet you bought it from if they find that it isn't actually a genuine dock, but that's kind of hard to do with ebay.

Also, why didn't you contact the ebay seller about getting it replaced? That is the first thing I would have done, and if they wouldn't do anything, contact Samsung, and last option is dispute it via Paypal.

Yeah i have already contacted the seller and am waiting for a response. If i do not hear back by Friday i will open a dispute with ebay and paypal. His selling page clearly was false advertisement. But oh well it is always a chance you take when buying products off ebay. I am just glad i got it reasonably below retail cost.

Sucks to hear about your negative experience. You should always be careful in ebay and verify feedback and wording in the advertisement.

BTW American is not a language.

Originally Posted by FDro

Sucks to hear about your negative experience. You should always be careful in ebay and verify feedback and wording in the advertisement.

BTW American is not a language.

No but it is a dialect. So his statement is true.

Sent from my SCH-I500 using XDA App

Most warranties require the product to be purchased from an authorized retailer, and joe schmo on ebay isn't going to count...

Sent from my SCH-I500 using Tapatalk

Photoshop my friend, learn to use it.

Sent from my SCH-I500 using XDA App

Well even though the seller does not accept returns, I opened a case with ebay after he did not respond, and he is taking this one back and refunding me my money. So in the end it all worked out.

Good deal, glad it worked out for you!

Sent from my walkie talkie.

Yea if you buy though paypal and there is a dispute you'll get your money back 99% of the time. Paypal protects the buyers.

Sent from my SCH-I500 using XDA App