Help!

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I have had my A7 for about two weeks. Although I'm not very computer savvy, it all seems like it should be pretty simple. To activate the kindle app tap it, enter your amazon e-mail & password, and that's it, but I keep getting a message that says I have no internet connection when I absolutely do. With the email app it tells me my username or password is incorrect even though I know they are correct. In addition I don't seem to be able to download photos or music from a flashdrive or MP3, except one photo at a time which I am allowed to use as my background. I have sent two emails to customer support and called them once, where I talked to a support tech whose sole support was as a cheerleader. She knew absolutely nothing technical but said she would ask her supervisor to "escalate" my ticket. That was a week ago and still no response.

Wow, that really stinks. I haven't had any of these problems with my A7. Are you experiencing sign in trouble with any other application?
How are your music and image files saved on your micro sd card? Just wondering if there's a simple explanation... these two issues, while really irritating, don't seem to be related. Tech support for the A7 should be a lot better... seems non-existent.

Re:Help

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Can you see the mp3's and photo's in a file manager?
Have you verified that you are indeed Internet connected by going to the browser and seeing if you can access Internet sites?
What application are you running for mp3's and photo's. Most will automatically discover your files.
Have you tried to copy them to an internal micro SDHC card to see if they are accessible? or to the internal disk of the A7?
I don't have the problem with kindle app, have you verified that uppercase/lowercase can be used vs. just lowercase in the entry of your id or password?
Are you using the standard A7 image or Dexters? Have you upgraded the OS image to the newest version?

Originally Posted by hudd333

Can you see the mp3's and photo's in a file manager?
Have you verified that you are indeed Internet connected by going to the browser and seeing if you can access Internet sites?
What application are you running for mp3's and photo's. Most will automatically discover your files.
Have you tried to copy them to an internal micro SDHC card to see if they are accessible? or to the internal disk of the A7?
I don't have the problem with kindle app, have you verified that uppercase/lowercase can be used vs. just lowercase in the entry of your id or password?
Are you using the standard A7 image or Dexters? Have you upgraded the OS image to the newest version?

I've only been interested in trying a few of the other apps. The Aldiko ereader and Getjar apps work. None of the three Amazon apps or the FBReader work. I was using a flashdrive for the pictures, and I could view them in the gallery while the flashdrive was engaged, but could find no way to save them onto the tablet except by picking one and saving it as a wallpaper. When I picked another one, it deleted the previous one. The music I was trying to save was from a Sansa clip using a USB, but reading reviews on Amazon has pretty much taught me that the USB won't handle that, so when I am less discouraged I will transfer to a a micro SD and try again there. I have toggled back and forth from my Amazon account going the roundabout way typing in the address in the browser and trying to get the Kindle app to work (ditto for the email account) but always get the same responses -- the Kindle app says I have no internet connection and the email app says my username or password are incorrect. I have the standard A7 image, but I did do the most current firmware update, which of course wiped everything I had managed to do so I had to start over, but my problems weren't corrected.

Oh, and btw now three emails and one phone call to customer support have gone ignored for about two weeks now. I have decided I will send them a complaint e-mail every day for a little while and if still no answer will "escalate" my own e-mails to two per day.

I would try a hard reset and wiping the cache clear it will clear everything but along with that any possible problem. Remember you have 30 days to return it and or replace it so maybe do that instead of the email campaign or at least in conjunction with the email campaign.

Sent from my SAMSUNG-SGH-I897 using XDA Premium App

new E7 user

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I got my elocity in the mail this week. I installed the 1.3 and the ad hoc fix. I tried to connect to the internet through my motorola backflip with Barnacle and nothing doing. Will someone help?