Serious Data Problem

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So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?

Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.

Originally Posted by Breakthecycle2

Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.

when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.

When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.

Originally Posted by -Gilgamesh-

When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.

Should I go back?

I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.

maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service

I could be wrong but I thought *228 did not work with these phones because of the sim card.

Sent from my ADR6400L using Tapatalk

Originally Posted by orcsbane13

I could be wrong but I thought *228 did not work with these phones because of the sim card.

Sent from my ADR6400L using Tapatalk

I'd assume there is some good system in place for phones ordered online and what not.

How did anyone who ordered their phone online activate?

Originally Posted by -Gilgamesh-

I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.

My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.

I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.

thanks in advance