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Z1 Compact: Phone is Shutting down due to high temperature

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louiezel
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Unhappy Z1 Compact: Phone is Shutting down due to high temperature

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my device is just 10-day old and after a week of using it.. the notification shown on the picture keeps on showing then it will shut down even though the device is not hot nor warm..

I dont know what are the causes of this.. I just remember that it is all okay the last time I used it and when i woke up to check the time, it isalready off. when i switch it on, it shuts down after a few minute.

I tried to reset it to factory seetings, i've even tried to install app-killers.. but it doesnt have any effect...

any idea about this? thank you so much!
 
Iruwen
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You could use https://play.google.com/store/apps/d...netester&hl=de to check the temperature of the battery, maybe the readings are completely off (maybe there's a way to do this without an app, I just like it).

/e: maybe *#*#4636#*#* works as well
 
louiezel
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Default help

my battery's temperature is okay... it shuts down even if the device is not hot

I tried to reformat it or repair via PC companion.. the issue still comes back after a couple of days
 
Iruwen
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Contact Sony, that's probably a warranty issue then.
 
louiezel
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Quote:
Originally Posted by Iruwen View Post
Contact Sony, that's probably a warranty issue then.
just noticed... the battery health is OVERHEAT even though it is not hot or warm
 
louiezel
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Quote:
Originally Posted by Iruwen View Post
Contact Sony, that's probably a warranty issue then.
look
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louiezel
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up.
 
mosespl
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How can i get to this settings on my z1c? Thanks in advance

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