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[Q] HTC screen replacement

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dumbkid234
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Default [Q] HTC screen replacement

So like 2 months ago I dropped my m8 and broke the LCD screen. I returned it to a stock Rom and put it back to s on before I sent it back to get fixed. HTC refused to fix it because of "warranty" issues. So does HTC replace broken LCD screens or just cracked glass? Or did they notice my phone had the harken karmen firmware?
 
civicstyle01
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Should of taken it to Sprint

Sent from my 831C using XDA Premium 4 mobile app
Current Phone: Google Nexus 5 32gb Black Edition
Current Baseband: M8974A-1.0.25.0.17
Current Rom: Stock
Current Kernel: 3.4.0-g9eb14ba
Current Recovery: T.W.R.P. 2.6.3
Current Case: Cruzerlite A2 Androidified BLUE
 
Magnum_Enforcer
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Quote:
Originally Posted by civicstyle01 View Post
Should of taken it to Sprint

Sent from my 831C using XDA Premium 4 mobile app
Why take it to Sprint when the HTC Advantage program should replace a damaged screen at no cost? Even if he has Total Equipment Protection from Sprint it will still cost $150 to get a replacement device (through Asurion). It would be one thing if his phone had a hardware issue that caused the screen to mess up but his issue was physical damage due to the phone being dropped.

Sent from my HTC M8
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