Originally Posted by darthyobert
Just called tmobile... No hassle at all. Have my new phone already
Is Tmobile replacing the defective ones with new or refurbished units?\
Received my replacement from Tmobile, came in a white box with no battery or back cover. I went ahead and contacted LG to try and verify if it was a new or refurbished device. I provided LG with the IMEI# of the replacement phone and within a few seconds they asured me that indeed the replacement phone was brand new.