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Bricked Note 3

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I recently tried to install a custom ROM into the boot slot on my phone. I had installed safestrap but forgot to change Slots when I installed the new ROM. Needless to say this didn't go well. After chatting online with Samsung and not being able to fix, the tech gave me an RMA and shipping label, all paid for by Samsung. He was aware of what I had tried to do and told me they may have to charge me. My hats are off to Samsung. They fixed my phone by re-installing the original software; shipped it back to me 2nd day air; and didn't charge me anything. That is customer service like you don't find much anymore.

Thanks Again to Samsung,

I thought this might help someone else who might try to go to the provider.
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what exactly was the phone doing while bricked??
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Originally Posted by mcnu View Post
what exactly was the phone doing while bricked??
A bricked phone does the same as a real brick...a paperweight. That is what the meaning of bricked is. A lot of people confuse not booting with bricked. This is either called soft-bricked or sponged (like that TV brick made of sponge). But I know you wanted to know what the OP's device was doing when he performed this procedure...just wanted to stick in the Public Service Announcement.

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Just FYI to anyone else who gets 'stuck' somewhere like this and can't figure out how to fix their phone.

You can take it to best buy at the Samsung center in the middle of the store and they will do the same thing as OP, you just won't have to send it back and be without a phone. They will do it right in front of you.
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So is it better to contact Samsung instead of Verizon? I also hard bricked (no power, no lights no nothing) and Verizon is sending me a replacement. Buts its a "certified like new replacement". I'd rather keep my phone if it can be fixed.
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Or you can follow the tutorial I made here in the general section and fix it yourself.
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Originally Posted by droidstyle View Post
Or you can follow the tutorial I made here in the general section and fix it yourself.
That phone's a complete brick. No power, no lights, no nothing.

Tried every button combination possible including sd/sim card and charger in/out combo. No go.

Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "

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