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Bricked Note 3

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By greg2601, Junior Member on 5th July 2014, 12:12 AM
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I recently tried to install a custom ROM into the boot slot on my phone. I had installed safestrap but forgot to change Slots when I installed the new ROM. Needless to say this didn't go well. After chatting online with Samsung and not being able to fix, the tech gave me an RMA and shipping label, all paid for by Samsung. He was aware of what I had tried to do and told me they may have to charge me. My hats are off to Samsung. They fixed my phone by re-installing the original software; shipped it back to me 2nd day air; and didn't charge me anything. That is customer service like you don't find much anymore.

Thanks Again to Samsung,

I thought this might help someone else who might try to go to the provider.
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5th July 2014, 04:38 AM |#2  
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what exactly was the phone doing while bricked??
5th July 2014, 03:16 PM |#3  
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Quote:
Originally Posted by mcnu

what exactly was the phone doing while bricked??

A bricked phone does the same as a real brick...a paperweight. That is what the meaning of bricked is. A lot of people confuse not booting with bricked. This is either called soft-bricked or sponged (like that TV brick made of sponge). But I know you wanted to know what the OP's device was doing when he performed this procedure...just wanted to stick in the Public Service Announcement.
6th July 2014, 01:03 AM |#4  
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Just FYI to anyone else who gets 'stuck' somewhere like this and can't figure out how to fix their phone.


You can take it to best buy at the Samsung center in the middle of the store and they will do the same thing as OP, you just won't have to send it back and be without a phone. They will do it right in front of you.
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8th July 2014, 02:46 PM |#5  
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So is it better to contact Samsung instead of Verizon? I also hard bricked (no power, no lights no nothing) and Verizon is sending me a replacement. Buts its a "certified like new replacement". I'd rather keep my phone if it can be fixed.
9th July 2014, 02:50 PM |#6  
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Or you can follow the tutorial I made here in the general section and fix it yourself.
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9th July 2014, 06:13 PM |#7  
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Quote:
Originally Posted by droidstyle

Or you can follow the tutorial I made here in the general section and fix it yourself.

That phone's a complete brick. No power, no lights, no nothing.

Tried every button combination possible including sd/sim card and charger in/out combo. No go.

Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "
22nd August 2014, 06:39 AM |#8  
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Quote:
Originally Posted by gerg004

That phone's a complete brick. No power, no lights, no nothing.

Tried every button combination possible including sd/sim card and charger in/out combo. No go.

Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "

I know what u need to do .. same thing happened to me
22nd August 2014, 10:50 PM |#9  
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Quote:
Originally Posted by gerg004

That phone's a complete brick. No power, no lights, no nothing.

Tried every button combination possible including sd/sim card and charger in/out combo. No go.

Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "

Did you try this?

http://forum.xda-developers.com/show....php?t=2834419


Sent from my SM-N900V using Tapatalk
23rd August 2014, 03:05 PM |#10  
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Quote:
Originally Posted by @moe

I know what u need to do .. same thing happened to me

Good looking out here, it's definitely appreciated. I've already returned the brick to VZW for warranty replacement. However I'm sure your links will help someone else having the same problem! Cheers!


Quote:
Originally Posted by haza12d

Did you try this?

http://forum.xda-developers.com/show....php?t=2834419

Good looking out here, it's definitely appreciated. I've already returned the brick to VZW for warranty replacement. However I'm sure your links will help someone else having the same problem! Cheers!

Sent from my SM-N900V using Tapatalk

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