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[Q] towel root phone crashing

1st September 2014, 09:15 PM   |  #1  
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I rooted my phone using towel root, everything seemed fine until it started randomly crashing. Now the crashing happens like this, the screen will freeze (with like weird tearing) then either restart or stay frozen. The only root app I use is wifi tether router. I did notice supersu will fail to update the binaries. Not sure if that could be a cause.
My question is how do I unroot it. So I can at least attempt any kind of fix. I'm still under warranty.
Can anyone help me at all? Please
1st September 2014, 10:59 PM   |  #2  
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Originally Posted by waterbottels

I rooted my phone using towel root, everything seemed fine until it started randomly crashing. Now the crashing happens like this, the screen will freeze (with like weird tearing) then either restart or stay frozen. The only root app I use is wifi tether router. I did notice supersu will fail to update the binaries. Not sure if that could be a cause.
My question is how do I unroot it. So I can at least attempt any kind of fix. I'm still under warranty.
Can anyone help me at all? Please

A thorough way to unroot and reset everything is to Odin back to stock and then do a factory reset. The stock tar can be found here.
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2nd September 2014, 01:47 AM   |  #3  
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Quote:
Originally Posted by kinstre11

A thorough way to unroot and reset everything is to Odin back to stock and then do a factory reset. The stock tar can be found here.

I was able to get supersu to work again, could I do an unroot through that even if I used towelroot?
2nd September 2014, 01:57 AM   |  #4  
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Originally Posted by waterbottels

I was able to get supersu to work again, could I do an unroot through that even if I used towelroot?

There is an unroot option in SuperSU (although I've never done it so I don't know if it actually unroots or just cleans up things to allow a clean unroot. The other thing I'm not sure it does is restore Knox which is something that will be checked for by the manufacturer). If you're taking your phone back or sending it in under warranty you probably should make sure you uninstall anything you need root for prior to unrooting, but if you're on a custom rom or want to make sure everything is back to factory (including Knox) I would recommend doing what I suggested in my last post.
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