Originally Posted by hakoreh
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
If I helped you, hit thanks if you like.