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[Q] Nokia 930 can't connect with Onedrive. Hard reset doesn't work.

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alves.co
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Unhappy [Q] Nokia 930 can't connect with Onedrive. Hard reset doesn't work.

Hi,

I've bought today a Lumia 930. But there is very serious problem with it... I can't connect to the Onedrive. It shows me, that I haven't internet connection and try again later.

I tried to do some hard/factory resets and login with three different microsoft accounts, but it doesn't work.

See some pictures please in attachment.

And one more thing with my broken 930... I can't do backup - "Wystąpił błąd, prosze spróbować ponownie" means in my language: "An Error occured. Please try again later".

Is it some kind of serious software bug, which I can only fight with warranty?

Could you try to help me, please?

Greetings,
Peter.
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FloatingFatMan
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I see you're connecting via wifi... Are you sure your Wifi has internet access? Can you browse the internet OK?
No stupid giant pics here! Just two lines of text!
Current Devices: Nokia Lumia 930, ASUS T100TA Convertible Tablet
 
alves.co
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(Last edited by alves.co; 28th August 2014 at 08:56 AM.) Reason: change
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Quote:
Originally Posted by FloatingFatMan View Post
I see you're connecting via wifi... Are you sure your Wifi has internet access? Can you browse the internet OK?
Hey, of course yes. I should be an idiot to post on XDA, when my WiFi simply doesn't work.

It's problem only with Onedrive and backup copy.

Now, I'm trying to do a recover via "Nokia Software Recovery Tool". It's very last chance for this phone in my opinion.

Greetings,
Peter.

EDIT: This method doesn't work for me. Onedrive error is still there.
 
FloatingFatMan
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Originally Posted by alves.co View Post
Hey, of course yes. I should be an idiot to post on XDA, when my WiFi simply doesn't work.
I had to ask... You'd be shocked at how many people just don't check the basic things...

Which leads to my next question!

Quote:
Originally Posted by alves.co View Post
It's problem only with Onedrive and backup copy.

Now, I'm trying to do a recover via "Nokia Software Recovery Tool". It's very last chance for this phone in my opinion.

Greetings,
Peter.

EDIT: This method doesn't work for me. Onedrive error is still there.
Have you verified that you can sign in OK from other devices?
No stupid giant pics here! Just two lines of text!
Current Devices: Nokia Lumia 930, ASUS T100TA Convertible Tablet
 
alves.co
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Quote:
Originally Posted by FloatingFatMan View Post
I had to ask... You'd be shocked at how many people just don't check the basic things...

Which leads to my next question!



Have you verified that you can sign in OK from other devices?

Of course I've verified. From windows7 and from another Lumia (520 exactly). It's very serious problem, because this Onedrive and backup are key feature in WP 8.1
 
FloatingFatMan
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I suggest then, that you take it back to the store and swap it for another, and check OneDrive before you leave. I bought a 930 at the weekend, and OneDrive works just fine for me, so it's not a problem with the OS.

With such a new unit, it's probably not worth wasting time trying to debug it... Just swap it.
No stupid giant pics here! Just two lines of text!
Current Devices: Nokia Lumia 930, ASUS T100TA Convertible Tablet
 
alves.co
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Originally Posted by FloatingFatMan View Post
I suggest then, that you take it back to the store and swap it for another, and check OneDrive before you leave. I bought a 930 at the weekend, and OneDrive works just fine for me, so it's not a problem with the OS.

With such a new unit, it's probably not worth wasting time trying to debug it... Just swap it.

Im now in store, but they wont exchange it for another device. They want to fix it...
My God, I hate them so much
 
FloatingFatMan
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Originally Posted by alves.co View Post
Im now in store, but they wont exchange it for another device. They want to fix it...
My God, I hate them so much
O.o What country are you in? If you're in the EU, they're required by law to swap it within 28 days.
No stupid giant pics here! Just two lines of text!
Current Devices: Nokia Lumia 930, ASUS T100TA Convertible Tablet

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