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[SXV] Regarding the shatter-proof sheet

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By Gasai Yuno, Senior Member on 12th March 2013, 10:53 AM
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To those who love peeling the sheet off: Sony considers it a warranty-breaking circumstance. They will not perform any free diagnostics/repairs on a device that had the shatter-proof sheet removed.

This information comes from several people from Japan and Russia who contacted Sony service centres on this matter.

This also applies to the Xperia Z, of course.
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12th March 2013, 12:02 PM |#2  
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I have had warrenty work done on mine in the past with the shatterproof screen off

Vodafone UK phone. It was a while ago though on my old x10
12th March 2013, 12:40 PM |#3  
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I'm just reporting what other people stated. At least two were refused warranty service due to the lack of stock shatter-proof sheet at Sony's service centre in Sapporo.
12th March 2013, 01:20 PM |#4  
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Quote:
Originally Posted by gregbradley

I have had warrenty work done on mine in the past with the shatterproof screen off

Vodafone UK phone. It was a while ago though on my old x10

Could be they didn't even notice. With the newer models (V and apparently Z as well) the Sony logo is printed on the screen protector rather than on the device's shell, making it pretty obvious that it's been removed.

Pretty lame move if they deny warranty service for problems that are obviously completely unrelated to not having a shatter-proof screen protector in place. Which would be just about everything. Except, of course, a shattered screen.

Guess now I need to be extra, extra, EXTRA careful.
12th March 2013, 01:21 PM |#5  
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Maybe it depends on what kind of repair needs to be done. I guess the screen protector would not affect a motherboard problem, for example, but could be an excuse not to exchange a faulty touch panel.
12th March 2013, 01:48 PM |#6  
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True, plus the policy may have changed, as I said it was a long time ago 2-3 years ago...
13th March 2013, 03:27 PM |#7  
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Quote:
Originally Posted by Gasai Yuno

To those who love peeling the sheet off: Sony considers it a warranty-breaking circumstance. They will not perform any free diagnostics/repairs on a device that had the shatter-proof sheet removed.

This information comes from several people from Japan and Russia who contacted Sony service centres on this matter.

This also applies to the Xperia Z, of course.

The same for Greece.

No warranty without the dam thing!!!!
14th March 2013, 04:22 PM |#8  
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Thanks for the info Gasai
4th October 2014, 04:58 AM |#9  
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Denying warranty work which is not related to user induced problems is illegal in many civilized countries. If the problem is not related around the sceen I'd not accept that. Where are we meanwhile? What kind of young generation are you?
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