Originally Posted by kms108
service center and style shop is two different department, one is a showroom, the other is the repair center.
And about returning the phone to any service center, well it doesn't work that way, most countries dont accept import unit, you can only return your phone if your phone is officially registered to that particular country, some one may need to ask sony how to deal with this situation.
although if your unit is a european version, you should be able to return the phone in any countries within the european union.
correct me if i'm wrong
I know the shop is different, but I suppose they are still under Sony? so maybe they should send the faulty product to their repair centre in their own way. Sending a phone by post seems a bit risky. And you sort of need to explain VERY WELL of your situation, otherwise they might just think they have got a random phone from someone.
And I live in UK, bought my phone in UK, it's a UK version. So the second problem isn't a problem.
---------- Post added at 01:38 PM ---------- Previous post was at 01:36 PM ----------
Originally Posted by dibdin
Do you know where in Kent?
No, I used the online chat on SonyMobile website. Then the agent sent me a link (specific for me I think) which is a form to fill in. then an email should be sent to you after you submit the form which includes the address to be sent to.
Not sure if you can just walk in the repair centre for repair even if you know the address.