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Criticism for improvement thread

OP 008bond

22nd June 2014, 12:18 PM   |  #1  
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So i've been a Xperia Z owner since release and I would like to open this thread so that people can talk about the problems they faced with their phones and if it can be improved by Sony.


Problems I've had:
1. Power button suddenly stopped working, after which I went to a sony center to get it fixed. I had an unlocked bootloader and they refused to repair it, even if I was willing to pay money. I got it repaired from a third party shop. This is just poor customer support.
22nd June 2014, 01:13 PM   |  #2  
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Quote:
Originally Posted by 008bond

So i've been a Xperia Z owner since release and I would like to open this thread so that people can talk about the problems they faced with their phones and if it can be improved by Sony.


Problems I've had:
1. Power button suddenly stopped working, after which I went to a sony center to get it fixed. I had an unlocked bootloader and they refused to repair it, even if I was willing to pay money. I got it repaired from a third party shop. This is just poor customer support.

You can call it bad customer service/support which I understand....But you also broke the TOS.
When you work for a boss and you break the TOS there is also a big chance that you'll lose your job, which is kind of the same thing.
22nd June 2014, 01:17 PM   |  #3  
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Quote:
Originally Posted by Dsteppa

You can call it bad customer service/support which I understand....But you also broke the TOS.
When you work for a boss and you break the TOS there is also a big chance that you'll lose your job, which is kind of the same thing.

Except I've had samsung repair phones even with root. Maybe sony should make better terms. I know for a fact that they prosecuted jailbrakers of the PS3, I know they had a rootkit in one of their CDs.They should be more customer friendly.

Code:
http://en.wikipedia.org/wiki/Sony_BMG_copy_protection_rootkit_scandal
22nd June 2014, 02:07 PM   |  #4  
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There's a very clear warning that your warranty may be void if you unlock your bootloader. In fact, you're warned of this no less than 3 times during the process of retrieving your unlock key from the Sony bootloader unlock site. You can pretty much take it as read that it means it will be void, even if they say "may".

As for them not wanting to work on it even if you paid, maybe they only undertake warranty repairs at that service centre.

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Last edited by kingvortex; 22nd June 2014 at 02:22 PM.
22nd June 2014, 03:09 PM   |  #5  
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Quote:
Originally Posted by kingvortex

There's a very clear warning that your warranty may be void if you unlock your bootloader. In fact, you're warned of this no less than 3 times during the process of retrieving your unlock key from the Sony bootloader unlock site. You can pretty much take it as read that it means it will be void, even if they say "may".

As for them not wanting to work on it even if you paid, maybe they only undertake warranty repairs at that service centre.

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Since when did voiding warranty mean "we will not even touch your phone"? They outright refuse to even touch phones which have unlocked bootloaders. I went to 2 service centers and clearly offered to pay for repairs.

Code:
http://www.phonearena.com/news/Sony-refuses-to-repair-phones-with-unlocked-bootloaders_id32812
I found that link after I was a victim sadly. Maybe instead of defending Sony for crony practices you could petition them to have more user respecting policies.
22nd June 2014, 03:17 PM   |  #6  
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Did you even read what I said? Maybe they only take repairs in warranty at the service centres you went to. In any case, the result was the same. You paid for the repair.

I have no need to petition them. If I unlock my bootloader, then I won't take it to a Sony service centre if it breaks without restoring my TA backup first, as I know the warranty is void.

Also, you should look up what the word "crony" means as it doesn't mean what you think it does. 😉

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Last edited by kingvortex; 22nd June 2014 at 03:58 PM.
22nd June 2014, 03:19 PM   |  #7  
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Quote:
Originally Posted by 008bond

Since when did voiding warranty mean "we will not even touch your phone"? They outright refuse to even touch phones which have unlocked bootloaders. I went to 2 service centers and clearly offered to pay for repairs.

Code:
http://www.phonearena.com/news/Sony-refuses-to-repair-phones-with-unlocked-bootloaders_id32812
I found that link after I was a victim sadly. Maybe instead of defending Sony for crony practices you could petition them to have more user respecting policies.

Okay, for example, what if they took your phone, repaired it, but in the process something happened to your OS making you lose all your contacts/media etc. What then?
Yes you may have a back-up, but other people maybe don't.
Rules/contracts are made made for a reason.
And yes of course we all have some rules that we dislike, but that doesn't mean that we don't have to follow them.

P.S. repairing the phone yourself would have been cheaper and maybe also faster then a Sony Center.
22nd June 2014, 10:37 PM   |  #8  
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Should of relocked the bootloader before getting it repaired

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23rd June 2014, 08:04 PM   |  #9  
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just because one repair shop is lame and have no idea what to do it doesnt mean that ALL support is bad. its like taking one phone from company and say tha ALL phones are bad ugly etc... how the hell you could say that if such company can have even 500 phones models???

You can say that repair service is bad in your city but not that all service are. Deal with it.
28th June 2014, 10:19 AM   |  #10  
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Quote:
Originally Posted by kingvortex

Did you even read what I said? Maybe they only take repairs in warranty at the service centres you went to. In any case, the result was the same. You paid for the repair.

I have no need to petition them. If I unlock my bootloader, then I won't take it to a Sony service centre if it breaks without restoring my TA backup first, as I know the warranty is void.

Also, you should look up what the word "crony" means as it doesn't mean what you think it does. 😉

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Quote:
Originally Posted by Akinaro

just because one repair shop is lame and have no idea what to do it doesnt mean that ALL support is bad. its like taking one phone from company and say tha ALL phones are bad ugly etc... how the hell you could say that if such company can have even 500 phones models???

You can say that repair service is bad in your city but not that all service are. Deal with it.



Jesus christ, you guys are worse than apple/samsung fanboys.I read what you said, the repair shop isn't lame, I even contacted sony via e-mail and they said the same thing that they wouldn't repair it.

Also, my power button was spoiled and I couldn't restore my TA.

Again, since when did warranty void = we won't accept your phone even if you pay? I think you are projecting, did you even read what I said? I had a samsung phone before this and samsung repaired it just fine despite the fact that I had root and every thing on it.

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