[Q] How to backup Xperia Encrypted with PCCompanion?

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By DraGula0, Junior Member on 9th January 2014, 10:44 PM
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Hi there,

My Xperia Z is encrypted - with the standard option in Android (Security > Encryption)
My SD is crypted to --> This is mandatory for my Exchange mail.

My question is, how I can "full" backup my device with Sony PCCompanion ? Becasue in this state, i get an error message from PC Companion when i try to backup. The message is like "your device is encrypted".

Of course the next suggestion addressed several times on this forum, is no applicable

1. On the phone, go to 'Settings'
2. Under settings, select 'Developer options'
3. Scroll down and enter 'Desktop backup password'
4. Enter the older password and leave the new password fields blank
5. Click Set backup password and then try to backup again
Thanks for your help / recommendation ! I really want to weekly schedule a full backup of my device .
12th January 2014, 01:16 PM |#2  
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No idea ?
8th December 2014, 09:40 PM |#3  
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Hi! I don't have the answer but I would be happy to have one! I backup by "copying the files" but well if I have to reset the phone I lose everything except pictures and videos.
31st December 2014, 06:04 PM |#4  
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Use 3. party solution as a WA (e.g. holo backup)
Hi !
Pls. see my note on using e.g. holy backup in sony forum (extracted here for ref.)

I have same issue with Z3 compact. So I have approached Sony support and they claim that this is not an error!.

Obviously this is an error, hence I am escalating this at Sony to provide procedure to backup encrypted phone.

There are a number of solutions available (even wo rooting), however these are of course not supported by Sony.

Currently I am using holo backup as a WA for making backup. This is *not* a complete backup, however it captures all user data.

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