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[Q] Touchscreen doens't work. Can't unlock my phone.

OP AsafteiLaurentiu

19th July 2014, 09:15 AM   |  #1  
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Hello!

I have a problem with my Sony Xperia Z.

The touch screen doesn't work anymore since last night when he went crazy, uncontrollably went through various settings submenus where he made changes, and after that the touchscreen has nt worked anymore, and now if I give him any command he doesn't answer.

I want to go with my phone at service, by Monday because is not opened in the weekend's.

But, at the service, they will make a general reset and I will lose all my data.

I want to make a back-up of the phone, but since I have a pattern, PC companion is telling me that he can't connect with the phone unless I unlock it, and I can't...

Please, give me a solution in order to make this back-up and to avoid the losing of the data when I will go at the service.

I don't want to lose my data...

If is necessary, I will make the proof that we are talking about my phone and I don't need this information in order to make a back-up at a locked phone on which I don't know the pattern.

Please help ...

Thanks!
19th July 2014, 10:41 AM   |  #2  
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Quote:
Originally Posted by AsafteiLaurentiu

Hello!

I have a problem with my Sony Xperia Z.

The touch screen doesn't work anymore since last night when he went crazy, uncontrollably went through various settings submenus where he made changes, and after that the touchscreen has nt worked anymore, and now if I give him any command he doesn't answer.

I want to go with my phone at service, by Monday because is not opened in the weekend's.

But, at the service, they will make a general reset and I will lose all my data.

I want to make a back-up of the phone, but since I have a pattern, PC companion is telling me that he can't connect with the phone unless I unlock it, and I can't...

Please, give me a solution in order to make this back-up and to avoid the losing of the data when I will go at the service.

I don't want to lose my data...

If is necessary, I will make the proof that we are talking about my phone and I don't need this information in order to make a back-up at a locked phone on which I don't know the pattern.

Please help ...

Thanks!

Can help you PM me
19th July 2014, 10:44 AM   |  #3  
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If you connect a mouse via a USB OTG cable, you should be able to interact with your phone that way.
19th July 2014, 01:53 PM   |  #4  
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@androidtweaker1: thanks for your intention to flash my phone in order to obtain the dates.
@kingvortex: I bought the cable and is working!
19th July 2014, 01:55 PM   |  #5  
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Quote:
Originally Posted by AsafteiLaurentiu

@androidtweaker1: thanks for your intention to flash my phone in order to obtain the dates.
@kingvortex: I bought the cable and is working!

good to hear, cheers
The Following User Says Thank You to androidtweaker1 For This Useful Post: [ View ]
19th July 2014, 01:55 PM   |  #6  
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Happy to help. 😃
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