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[Q] Z1 auto reboot

OP hkwai

1st August 2014, 06:38 AM   |  #1  
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I'm on Sony stock rom non rooted.

Sometimes when using WhatsApp, WeChat, I'll be typing a message to someone and suddenly the phone will freeze for a good 5-10 seconds before restarting itself. Whenever a crash like this happens, it will automatically restart. Same with using any random app, sometimes even viewing Album or using the camera.

It will automatically restart even when idling. I tried update to the Official 14.4.A.0.108 Firmware but the problem still exists. Is this clearly software or phone issue? Please help.
1st August 2014, 07:00 AM   |  #2  
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Seems like an issue with the phone itself as everything is stock. How long have you been using it before noticing the problems?
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1st August 2014, 07:44 PM   |  #3  
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I had this kind of issue when I used custom, overclocked kennel, but if you're running stock rom then just give it back to warranty.

Sent from HTC One m8, or maybe not anymore
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2nd August 2014, 05:32 AM   |  #4  
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Quote:
Originally Posted by Ahki767

Seems like an issue with the phone itself as everything is stock. How long have you been using it before noticing the problems?

I just got it like last week .. it came with 4.4.2 & the issue already arise so i thought maybe updating it would help. Using the Sony PC Companion repair wont help either.
2nd August 2014, 05:40 AM   |  #5  
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Quote:
Originally Posted by mr.loverlover

I had this kind of issue when I used custom, overclocked kennel, but if you're running stock rom then just give it back to warranty.

Sent from HTC One m8, or maybe not anymore

Yeah, warranty is the only choice i guess .. lol
2nd August 2014, 02:36 PM   |  #6  
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Do a battery test
3rd August 2014, 02:01 PM   |  #7  
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Try to flash stock rom by flashtool, then go to service center if it's still get rebooting.
3rd August 2014, 03:06 PM   |  #8  
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Quote:
Originally Posted by hkwai

I'm on Sony stock rom non rooted.

Sometimes when using WhatsApp, WeChat, I'll be typing a message to someone and suddenly the phone will freeze for a good 5-10 seconds before restarting itself. Whenever a crash like this happens, it will automatically restart. Same with using any random app, sometimes even viewing Album or using the camera.

It will automatically restart even when idling. I tried update to the Official 14.4.A.0.108 Firmware but the problem still exists. Is this clearly software or phone issue? Please help.

The last way always is flashing stock Rom
After that and if it didn't work, you should go to service center

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