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Urgent help please

OP FKayan

2nd September 2014, 02:17 PM   |  #1  
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Hello community.

My z1 this with a strange bug, I'm leaving a video to demonstrate what happens. multiple touches happen however anyone touching the screen, so the touches happen without anyone having touched them.

Already formatted the device and the error continues, anyone know a solution?

Sorry for my bad English.

Thank you!


http://youtu.be/JA7Ayagj2B4
2nd September 2014, 04:38 PM   |  #2  
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Do you have a case or a screen protector?
2nd September 2014, 05:08 PM   |  #3  
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Does this happen if you hold the phone in your hands or use it on a flat surface? The latter is an issue that affects some users, so it seems to be a hardware defect
3rd September 2014, 01:03 AM   |  #4  
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Quote:
Originally Posted by t1mman

Do you have a case or a screen protector?

no, the screen has nothing.
3rd September 2014, 01:11 AM   |  #5  
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Quote:
Originally Posted by FahmyAbou

Does this happen if you hold the phone in your hands or use it on a flat surface? The latter is an issue that affects some users, so it seems to be a hardware defect

the problem occurs touch or not touch the screen. the problem occurs on any surface
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