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[Q] Z2 Pop up ads permanently on device?

1st July 2014, 11:28 PM   |  #1  
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Looks like I have to return my Z2 tablet. Everything was fine for two weeks but now not only has the vibrate function stopped working, but I am getting randomly redirected to the Google Play store every few minutes to a page for some game or dating site. I realised that I may have downloaded an app that caused this, so I did a factory reset but it still happens.

Anyone know why the problem would still be there after a hard reset? Is it possible that whatever bit of adware is redirecting me has put something on the tablet that can't be got rid of? Or has it corrupted my Google account so I will take the problem wherever I go now?

I am not rooted (nor do I wish to be).

Really fed up because apart from these two issues, I really loved the tablet
Last edited by chalk_serpent; 2nd July 2014 at 12:12 AM. Reason: Amend
2nd July 2014, 01:08 AM   |  #2  
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Try clean installing the firmware with Sony Update Service or PC Companion
2nd July 2014, 07:20 AM   |  #3  
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Quote:
Originally Posted by degraaff

Try clean installing the firmware with Sony Update Service or PC Companion

Thanks for taking the time to reply, it is appreciated.. Are there any step by step guides anywhere as to how to do this? (Sorry, I'm not very technical).

When I got the tablet, I was immediately asked to update to .402 which I did. I noticed that when I did the factory reset, the firmware stayed at .402. I presume you are saying that I need a clean version of this, which makes sense, it's just that I don't really know where to start.
2nd July 2014, 10:13 AM   |  #4  
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You can use these detailed instructions
2nd July 2014, 09:24 PM   |  #5  
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Quote:
Originally Posted by degraaff

You can use these detailed instructions

Many thanks again.
2nd July 2014, 09:44 PM   |  #6  
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Quote:
Originally Posted by chalk_serpent

Many thanks again.

Is your problem resolved?
2nd July 2014, 10:23 PM   |  #7  
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Quote:
Originally Posted by degraaff

Is your problem resolved?

In the end, I decided to get a replacement tablet sent and return the old one as the vibrate function is broken on the original and I don't think that's acceptable on a two week old device.

However, your helpful advice on reinstalling firmware is something I will use if I get the same issue with the replacement.

Kind regards

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