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[Q] Help: Touch Screen not working?

3rd July 2014, 04:29 PM |#1  
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So i took my phone to the pool dip it in the water for a bit and made sure that the flaps were closed and sealed. After a couple hours of the pool, my phones screen started to go haywire like it thinks someone is touching the phone. i can't enter my password or do anything. I placed in rice for half a day and left it in an oven at about 100 degree F for about 10 minutes to dry out anything if it was to have any water and the screen acts the same. The water indicator has not been set off.

I live in the USA so sonyw arrant support would be of no use. any suggestion?
 
 
3rd July 2014, 04:36 PM |#2  
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Quote:
Originally Posted by lilcrzytimmy

So i took my phone to the pool dip it in the water for a bit and made sure that the flaps were closed and sealed. After a couple hours of the pool, my phones screen started to go haywire like it thinks someone is touching the phone. i can't enter my password or do anything. I placed in rice for half a day and left it in an oven at about 100 degree F for about 10 minutes to dry out anything if it was to have any water and the screen acts the same. The water indicator has not been set off.

I live in the USA so sonyw arrant support would be of no use. any suggestion?

Usually drying the screen should fix it.

The problem with swimming pools are that they have chlorine in them. Sony only advertises waterproofing for fresh water. The chlorine may have reacted with something, making the touchscreen go completely nuts for this extensive period of time.

I would've avoided the oven if I were you.

Try the forum community. There are some experts there that may be able to help with your issue. Make sure to provide all details.
http://talk.sonymobile.com/t5/Xperia-Z2/bd-p/xperia_z2
3rd July 2014, 05:48 PM |#3  
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any possibility of repairs?

Everything works, i just utilize the touchscreen. if i let it dry even more, would that be able to save the touchscreen?

I dont understand how water could have got in as i was literally holding the flaps down when it went underwater.
3rd July 2014, 10:32 PM |#4  
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Quote:
Originally Posted by lilcrzytimmy

any possibility of repairs?

Everything works, i just utilize the touchscreen. if i let it dry even more, would that be able to save the touchscreen?

I dont understand how water could have got in as i was literally holding the flaps down when it went underwater.

Like I said, it's the chlorine, not the water.

Of course you can get a repair. Just don't tell them you dipped it in a swimming pool (Sony's waterproofing page actually restricts usage of phone in a swimming pool).

Just tell them you got it in water and it stayed crazy.

I just realised, is glove mode enabled in settings?
This option makes the touchscreen super sensitive.
4th July 2014, 12:58 AM |#5  
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well since i live in USA, i dont think sony will support warranty repairs.

I dont recall if glove mode is on but i do have tap to wake on. I do noticed that even with the slight touch (hair) the screen would respond to it prior to this issue. Is there a way to reformat the phone with the password on? i tried googling some stuff but found little info.
4th July 2014, 12:17 PM |#6  
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Quote:
Originally Posted by lilcrzytimmy

well since i live in USA, i dont think sony will support warranty repairs.

I dont recall if glove mode is on but i do have tap to wake on. I do noticed that even with the slight touch (hair) the screen would respond to it prior to this issue. Is there a way to reformat the phone with the password on? i tried googling some stuff but found little info.

Feel sad for you that never check IP58 means ...
Hope sony can help you, good luck.
3rd September 2014, 05:27 PM |#7  
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Exclamation swimming pool is okay
i've seen this on sony xperia care for the Z2 :


Using your device in wet and dusty conditions

You can use your device:

in dusty environments, for example, on a windy beach.
when your fingers are wet.
in some extreme weather conditions, for example, when itís snowing or raining.
in fresh (non-saline) water depths of 1.5 metres or less, for example, in a fresh water lake or river.
in a chlorinated swimming pool.
28th January 2015, 12:18 PM |#8  
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Same issue
Quote:
Originally Posted by izeex

i've seen this on sony xperia care for the Z2 :


Using your device in wet and dusty conditions

You can use your device:

in dusty environments, for example, on a windy beach.
when your fingers are wet.
in some extreme weather conditions, for example, when itís snowing or raining.
in fresh (non-saline) water depths of 1.5 metres or less, for example, in a fresh water lake or river.
in a chlorinated swimming pool.

Sorry for the bump, but I'm having the exact same issue after (slight) usage in the pool, I'm still covered under warranty but just in case I wanted to know what cause this and what is the fix.

Thanks in advance
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