Originally Posted by jvx300
Had the Z2 for about a month, all of the sudden the primary microphone have no sound. The secondary still work...I need to take my call with either speaker phone or a bluetooth headset. Any idea on how to fix this?? I tried updating the firmware to the latest one and resetting my phone and still didn't fix it.
I got my new Z2 three days ago and it now have the same problem as you. I can use speaker while talking on the phone only. If I don't use speaker, then the other party cannot hear me.
I went to the setting -> about phone -> diagnostic -> microphone and it failed with no sound recorded.
It did got fixed for no reason and it is now dead again.
I'm going to replace the whole thing. Cannot live without a phone for one day.