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[Q] Out of ADP Warranty problems

21st August 2014, 04:25 PM   |  #1  
jaivardhansingh1996's Avatar
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My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
21st August 2014, 05:34 PM   |  #2  
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Quote:
Originally Posted by jaivardhansingh1996

My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them

They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
21st August 2014, 07:23 PM   |  #3  
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Appreciate it brother
Quote:
Originally Posted by zadusimple

They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.

But they are not replacing my device in standard warranty since it's water damaged...
21st August 2014, 07:34 PM   |  #4  
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Quote:
Originally Posted by jaivardhansingh1996

But they are not replacing my device in standard warranty since it's water damaged...

Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
21st August 2014, 07:52 PM   |  #5  
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Quote:
Originally Posted by zadusimple

Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.

But I don't know where to start from really it's to shame for brand like Sony
22nd August 2014, 01:13 AM   |  #6  
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Quote:
Originally Posted by jaivardhansingh1996

But they are not replacing my device in standard warranty since it's water damaged...

Quote:
Originally Posted by zadusimple

Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.

Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!
22nd August 2014, 03:25 AM   |  #7  
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Quote:
Originally Posted by stanley08

Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!

I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.

---------- Post added at 03:25 AM ---------- Previous post was at 03:23 AM ----------

Quote:
Originally Posted by jaivardhansingh1996

But I don't know where to start from really it's to shame for brand like Sony

Btw, what was your date of purchase and from where you bought your phone?
22nd August 2014, 03:26 AM   |  #8  
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I got white version which seems to be facing problems from water
Quote:
Originally Posted by zadusimple

I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.

I got similar complains check this link https://talk.sonymobile.com/t5/Xperi...ed/td-p/698615
22nd August 2014, 03:56 AM   |  #9  
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Quote:
Originally Posted by jaivardhansingh1996

I got similar complains check this link https://talk.sonymobile.com/t5/Xperi...ed/td-p/698615

If that's the case, then I am really sorry for you mate.
22nd August 2014, 04:29 PM   |  #10  
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Quote:
Originally Posted by zadusimple

If that's the case, then I am really sorry for you mate.

Ok then i have to register case against them...

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