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[Q] Out of ADP Warranty problems

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jaivardhansingh1996
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Default [Q] Out of ADP Warranty problems

My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
 
zadusimple
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Originally Posted by jaivardhansingh1996 View Post
My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
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jaivardhansingh1996
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Default Appreciate it brother

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Originally Posted by zadusimple View Post
They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
But they are not replacing my device in standard warranty since it's water damaged...
 
zadusimple
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But they are not replacing my device in standard warranty since it's water damaged...
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
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Originally Posted by zadusimple View Post
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
But I don't know where to start from really it's to shame for brand like Sony
 
stanley08
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Originally Posted by jaivardhansingh1996 View Post
But they are not replacing my device in standard warranty since it's water damaged...
Quote:
Originally Posted by zadusimple View Post
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!


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zadusimple
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Originally Posted by stanley08 View Post
Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!
I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.

---------- Post added at 03:25 AM ---------- Previous post was at 03:23 AM ----------

Quote:
Originally Posted by jaivardhansingh1996 View Post
But I don't know where to start from really it's to shame for brand like Sony
Btw, what was your date of purchase and from where you bought your phone?
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jaivardhansingh1996
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Default I got white version which seems to be facing problems from water

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Originally Posted by zadusimple View Post
I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.
I got similar complains check this link https://talk.sonymobile.com/t5/Xperi...ed/td-p/698615
 
zadusimple
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I got similar complains check this link https://talk.sonymobile.com/t5/Xperi...ed/td-p/698615
If that's the case, then I am really sorry for you mate.
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jaivardhansingh1996
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If that's the case, then I am really sorry for you mate.
Ok then i have to register case against them...

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