I recently got two sim cards of Reliance Jio 4G in India. This sim supports VOLTE for calling. I have put Jio 4G sim in slot 1 and Airtel 4G sim in slot 2. Things are working fine and I am getting LTE and VOLTE signals as shown in attached screenshot 1.
But at randomly, my LTE sim signal is getting lost and sim 1 is showing as in screenshot 2.
All I need to do is to go to sim settings and disable sim 1 and again enabling it will bring signals back. This is happening randomly during a day and happening 4-5 times in a day. I even dont know that signal is lost unless I take my phone of pocket for some other work. I have even tried to put second Jio 4G sim to check but same is happening with second sim also. Tried even putting both Jio 4G sim in sim slot 2 but same problem is happening. But my another sim of Airtel 4G is not having any such issue.
So I am confused whether its an issue with sim or phone? Not able to decide whether to go to service center or contact Jio service provider customer care.
Any help would really be appreciations. Thanks in advance.
Sent from my MotoG3 using Tapatalk
But at randomly, my LTE sim signal is getting lost and sim 1 is showing as in screenshot 2.
All I need to do is to go to sim settings and disable sim 1 and again enabling it will bring signals back. This is happening randomly during a day and happening 4-5 times in a day. I even dont know that signal is lost unless I take my phone of pocket for some other work. I have even tried to put second Jio 4G sim to check but same is happening with second sim also. Tried even putting both Jio 4G sim in sim slot 2 but same problem is happening. But my another sim of Airtel 4G is not having any such issue.
So I am confused whether its an issue with sim or phone? Not able to decide whether to go to service center or contact Jio service provider customer care.
Any help would really be appreciations. Thanks in advance.
Sent from my MotoG3 using Tapatalk