Solved: Wear24 can't initiate text via google assistant

[grendude]

Can anyone send text messages via voice?
I'm using messages and not paying verizon, so via bluetooth.

Try this... (on the watch)
Pull up the google assistant
"send a text message to (person), '_________' "

I'm given two options
X Cancel
> Send
via watch

Error screen with a cloud
Sorry, something went wrong

I cannot get it to send.

What I think is happening is that the watch is trying to send the message via Verizon and their Verizon's Message+ app that I have disabled.

How do I set the default to google's Messages app that I use on both the watch and phone?

Anyone able to get this working?
Any ideas?

FYI yes, I can send a message normally via the watch and the app and yes I can reply to texts when they come in.
This is just an issue when I try to initiate a text via the assistant

 

[grendude]

OK - got it working for anyone who wants to know

Go to apps and find (simply hit the button)

"SIM Info"
open it

Hit the 3 dots at the bottom
3 dots again for "Advanced"
3 dots a third time for "Stop Using Carrier Profile"

Hit the check mark

You should now be good and ready to send via phone

 

[prince_f_swords]

OK - got it working for anyone who wants to know

Go to apps and find

"SIM Info"
open it

Hit the 3 dots at the bottom
3 dots again for "Advanced"
3 dots a third time for "Stop Using Carrier Profile"

Hit the check mark

You should now be good and ready to send via phone

Thank you, I was having the same issue. You are a life saver.
:good::good:

 

[SimpyD]

OK - got it working for anyone who wants to know

Go to apps and find

"SIM Info"
open it

Hit the 3 dots at the bottom
3 dots again for "Advanced"
3 dots a third time for "Stop Using Carrier Profile"

Hit the check mark

You should now be good and ready to send via phone

I legit don't see that with my watch, can someone post picture or 2, upgraded to Wear 2.7.0 and android 7.1.1 on watch.

 

[grendude]

Where are you lost?
Same versions.

"that" is difficult to work with.
Maybe you could post pictures of what you see

 

[intruda119]

Where are you lost?
Same versions.

"that" is difficult to work with.
Maybe you could post pictures of what you see

Things listed is not possible with my wear 2.0 update either. When you click on sim info with newest update, the app gives an error for no connected to verizon(something like this)

Was possible with 1.5 or whatever it ships with.

 

[grendude]

Again, I am on the SAME version as you.

It works for me.

Have you disabled any apps?
Or, changed any settings that may be causing this error.

Also, try to get the error message in it's entirety.
Maybe a photo?

........

Maybe try turning on or off cellular service.
Maybe try restarting.

Try a few things. It should work, because it works for me.

But, sadly because it works for me and I am on the same version, I'm not the person to help you.
Maybe someone else can chime in.

Good luck

 

[pyoungworth]

This works for me as well. Please post a screen shot of where you are stuck since the instructions posted earlier worked fine for me.

 

[intruda119]

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Again, I am on the SAME version as you.

It works for me.

Have you disabled any apps?
Or, changed any settings that may be causing this error.

Also, try to get the error message in it's entirety.
Maybe a photo?

........

Maybe try turning on or off cellular service.
Maybe try restarting.

Try a few things. It should work, because it works for me.

But, sadly because it works for me and I am on the same version, I'm not the person to help you.
Maybe someone else can chime in.

Good luck

This works for me as well. Please post a screen shot of where you are stuck since the instructions posted earlier worked fine for me.

 

[grendude]

Here's what I see.
You may have to do a reset?

Fyi I already have it disabled. (Start vs stop)

 

[dattguy]

No 3 dots here either, bummer...

 

[SimpyD]

Had to do a factory reset, i disabled cellular and all verizon stuff. Must be misunderstanding what you typed, I found it after clicking on side button once and scrolling down for sim info, I was going under settings/apps/system apps which is wrong lol.
thx mate.

 

[dattguy]

Had to do a factory reset, i disabled cellular and all verizon stuff. Must be misunderstanding what you typed, I found it after clicking on side button once and scrolling down for sim info, I was going under settings/apps/system apps which is wrong lol.
thx mate.

That worked, thank you [emoji2]

 

[tiltawurl]

Rock on!!!

OK - got it working for anyone who wants to know

Go to apps and find

"SIM Info"
open it

Hit the 3 dots at the bottom
3 dots again for "Advanced"
3 dots a third time for "Stop Using Carrier Profile"

Hit the check mark

You should now be good and ready to send via phone

 

[dragonash]

OK - got it working for anyone who wants to know

Go to apps and find (simply hit the button)

"SIM Info"
open it

Hit the 3 dots at the bottom
3 dots again for "Advanced"
3 dots a third time for "Stop Using Carrier Profile"

Hit the check mark

You should now be good and ready to send via phone

Worked!

 

[dbregman]

So this indeed does work - BUT - what if I WANT LTE data on the watch and to be able to send an SMS vis Google Assistant? Any ideas on that? I seems like Assistant is trying to send via the default messaging app and it does not have 'permission' to send via LTE. So either the messaging app would have to be Messages+ or the permission granted. The solution is above my knowledge of Android.

 

[Jbuch84]

So this indeed does work - BUT - what if I WANT LTE data on the watch and to be able to send an SMS vis Google Assistant? Any ideas on that? I seems like Assistant is trying to send via the default messaging app and it does not have 'permission' to send via LTE. So either the messaging app would have to be Messages+ or the permission granted. The solution is above my knowledge of Android.

I agree with you. Disabling LTE altogether is NOT a solution but rather figuring out how to reassign the default messaging app may be the answer.

 

[balag59]

Unable to send text via assistant after following steps

Hi,
Thank you all for this thread! I just got this watch and followed all the steps mentioned. Unfortunately, I'm still unable to send texts via the assistant as it tries and the gives up saying " could not connect to phone". The same can be seen in the notification panel where it shows that it's disconnected from the phone. I've tried everything including a factory reset, deleting carrier and disabling all version apps. Here are some screenshots of my sim-info on my watch. Kindly let me know anything else that you feel that I should try. Thanks!

 

[Douglaa9630]

Hi,
Thank you all for this thread! I just got this watch and followed all the steps mentioned. Unfortunately, I'm still unable to send texts via the assistant as it tries and the gives up saying " could not connect to phone". The same can be seen in the notification panel where it shows that it's disconnected from the phone. I've tried everything including a factory reset, deleting carrier and disabling all version apps. Here are some screenshots of my sim-info on my watch. Kindly let me know anything else that you feel that I should try. Thanks!

you should try and install the stock google message app in your phone, it worked for me and try to keep your watch in wifi it can also help

 

[filmOntario]

I did it it changed the messaging ("through Phone" from "through watch") but neither sends a message ( i am using the google messaging app) " says couldn't connect to your phone" nor calls (still says "through watch") Any thoughts?