Success!!!!! After not receiving my unlock code I phoned them, rather than using the live chat. The operator had all my details and said "The codes here, for some reason it just hasnt been emailed to you......"
So I now have root on my AGS-W09 using the following steps
Enabled USB debugging and OEM unlock in Developer Options
Rebooted into fastboot and unlocked bootloader
Used fastboot to install TWRP
Rebooted into recovery (Is in Russian, have to set to English each time)
Flashed Magisk V14 (V13.2 and V15 gave errors)
Rebooted, installed Magisk Manager and Titanium backup.
Launched Titanium Backup and was prompted for root which I granted