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[FAQ] Purchase History Not Found Error

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By Thirumalai.K, Recognized Contributor on 17th October 2014, 01:02 AM
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18th March 2018, 10:49 PM |#21  
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I already paid for Mx player pro on the 4th of May and today when I wanted to reinstall Mx player pro the price was shown again. I tapped it and cancelled it before it could install. The result is that for a second time money is deducted from my bank account AND I'm not able to install Mx player Pro in general anymore due to the error "error, you already own this item". Can you please help me?

Google says that if an order has the status "canceled" (which Mx player Pro in this case has as I don't want to pay twice for an app), no amount has been charged. The difference in my bank account shows otherwise though as the money, is indeed deducted from my account.

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