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Menu issue

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By rcelik57, Junior Member on 16th January 2017, 10:29 PM
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19th April 2017, 02:56 PM |#21  
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I have the same problem too..i'm using mk809iv
 
 
10th May 2017, 02:46 AM |#22  
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Have the same issue started when changed to new android version (7) and new h/w (minix u9)
Any solution to this annoying issue?

Sent from my MI 5 using Tapatalk
25th May 2017, 02:24 AM |#23  
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Request repair
The version 1.8.10 and down is working on
-Zidoo x6 pro (Android 5.1.1),
-Mini MX-G (Android 5.1.1) and
-Minix Neo X8-H plus (Android 4.4.2).

But the version over 1.8.10 with mouse does not work. The menu disappear when the mouse-pointer is over the sub menu.
With Kodi is working. BUT I LIKE Mx Player pro better than Kodi (for me).
Please, i beg You, repair it.

The android tv work with mouse best, becouse many programs. I have 200 programs.

Good work. I appreciate You.
25th May 2017, 05:30 AM |#24  
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Quote:
Originally Posted by locotus77

The version 1.8.10 and down is working on
-Zidoo x6 pro (Android 5.1.1),
-Mini MX-G (Android 5.1.1) and
-Minix Neo X8-H plus (Android 4.4.2).

But the version over 1.8.10 with mouse does not work. The menu disappear when the mouse-pointer is over the sub menu.
With Kodi is working. BUT I LIKE Mx Player pro better than Kodi (for me).
Please, i beg You, repair it.

The android tv work with mouse best, becouse many programs. I have 200 programs.

Good work. I appreciate You.

HI,
Thanks for your beak through analysis. We do not have sufficient logs and we couldn't reproduce it in our devices.
Lots of informations are missing in the logs we have got.

Can you reproduce the issue & collect the logs through adb?
It will help us to identify the root cause of the issue.
25th May 2017, 06:15 AM |#25  
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"trough adb": what does it mean? Im not expert. How can i do? I help you. Im not english. Please write simple. Thank You.
25th May 2017, 07:58 AM |#26  
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I confirm the issue... mouse menu is broken.
I run mx player on android lolipop and landscape view, on nvidia shield tv
it s very annoying, i must use another app for files browsing.
Also, i found that the directory does not find the files if they are outside a folder, at the root of the targeted path.
25th May 2017, 07:59 AM |#27  
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Quote:
Originally Posted by locotus77

"trough adb": what does it mean? Im not expert. How can i do? I help you. Im not english. Please write simple. Thank You.

It needs be collected by connecting the device to a computer. There are lot of guides are available on the net.
If you have any difficulties, here are the instructions.
  1. Enable USB debugging on your device. for that open your device settings ยป about phone & Tap the Build number field seven times to enable Developer Options. Then open Developer Options in your settings & enable USB debugging
  2. Install android platform tools (may use this one if you are not familiar with it) & debugging drivers (may try this one. It will work for the most of the devices) for your device on your computer.
  3. connect the device with USB Debugging enabled to the computer. If you are on windows it will install the drivers.
  4. Once everything is ready open command prompt/terminal
  5. type the following press enter key . it will show the list of devices connected
    Code:
    adb devices
  6. if it shows as unauthorized, you will see a prompt on your device screen just approve it. (Not applicable to older android systems)
  7. on command prompt type the following (you can adjust the file path & name on the command according to your requirement
    Code:
    adb logcat -v threadtime > "D:\MX_Log.txt"
  8. Now Just reproduce the issue on your phone
  9. Once you have reproduced the issue on your device, just Press Ctrl + C on your system to stop logging.
  10. Logs will be stored on a text file in the specified path. Just compress it (if it's very large) & share it here.
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25th May 2017, 12:50 PM |#28  
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I try it. On saturday or sunday. I have not time now. Thank You for all.
26th May 2017, 08:53 AM |#29  
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Quote:
Originally Posted by locotus77

I try it. On saturday or sunday. I have not time now. Thank You for all.

Thanks for your efforts. without a proper logs, it's very difficult to fix it.
8th June 2017, 09:11 AM |#30  
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@Luciano_ar
@redgabber
@DobermanS
@rodolfovelasco
@noobhero
@rasho85
@nohire
@am5601
@locotus77
@rcelik57

Can anyone collect the logs using adb?
We are still waiting for full logs.
Without full logs, It's very difficult to fix the issue.
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