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unable to verify my account

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By GuestD2549, Guest on 15th June 2020, 01:21 AM
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Hi, I has bought your software from your website and paid for it with PayPal, but now my account can't be verified. Please help.
15th June 2020, 04:13 AM |#2  
MXPlayer's Avatar
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Quote:
Originally Posted by something nice

Hi, I has bought your software from your website and paid for it with PayPal, but now my account can't be verified. Please help.

We apologise for the unpleasant experience.
Request you to PM us the details of the email account used so that we can investigate further and get this sorted for you.
GuestD2549
15th June 2020, 04:55 AM |#3  
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Quote:
Originally Posted by MXPlayer

We apologise for the unpleasant experience.
Request you to PM us the details of the email account used so that we can investigate further and get this sorted for you.

I has sent the message to your email, please check!
15th June 2020, 08:00 AM |#4  
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Quote:
Originally Posted by something nice

I has sent the message to your email, please check!

Has your problem been solved? I also bought it through PayPal on the official website, and I can't verify the purchase now
GuestD2549
15th June 2020, 08:20 AM |#5  
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no, I sent message to their email, the developers don't reply me.
17th June 2020, 01:52 PM |#6  
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Quote:
Originally Posted by something nice

no, I sent message to their email, the developers don't reply me.

We apologise for the delayed response. Based on the information, it seems that our team has responded to your query via email. In case if you are still facing issues, please reply back to our email with the details of the error you are getting and the screenshot of the accounts section on your device settings. It will help us to assist you in a better manner.

---------- Post added at 06:22 PM ---------- Previous post was at 06:20 PM ----------

Quote:
Originally Posted by DoveForever

Has your problem been solved? I also bought it through PayPal on the official website, and I can't verify the purchase now

Request you to send a private message with the details of the account used for the purchase. It will help us to assist you better.
GuestD2549
17th June 2020, 01:56 PM |#7  
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It has been solved! Thanks.
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