My firestick says it is connected to the WiFi, but not the internet. "Home is not available". Sometimes it connects and sometimes it doesn't. I have moved it around but nothing seems to matter. It won't stay connected. I'm confused how it can be connected to WiFi, but not the internet. Can anyone help me please?
I have the 3rd generation Amazon Fire TV. I notice this happens a lot with the FoxNow app as well as when streaming from Amazon Video. I don't see this with Netflix or when I stream from my Plex Media server. Mainly only with Amazon Video and FoxNow. It keeps telling me that Amazon Home is unavailable and it shows in the network status that it's connected to WiFi but not the internet. I'm running on the 5ghz band on channel 153 and all my other devices connected to the router work when the Fire TV states there's no internet. I've unregistered and re-registered my device as well as rebooted it several times, but the issue keeps coming back.
It doesn't happen all the time. There will be some days where there's not an issue with it. But when it happens, I have to reboot the Fire TV or unregister and re-register it on Amazon. I've ran a WiFi scanner and it tells me channel 153 is the best one for me based on my area. The Fire TV is just a few feet away from my WiFi router. I'm using the power adapter that came with the Fire TV in a wall outlet as it won't work with my TV's USB port (not powerful enough).
Our router is brand new (NetGear Firehawk R7000) and our cable modem is fine as well. Like I said, everything else works fine after the Fire TV loses connection.
We only have a 30mbps connection. Could that be it? Didn't seem to bother us when we had a Roku, but I wanted to get something that used the 5ghz channel so I went with the Fire TV since it was on sale.
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