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Unable to connect to internet!

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By friendlyphil, Junior Member on 6th January 2018, 04:20 PM
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My firestick says it is connected to the WiFi, but not the internet. "Home is not available". Sometimes it connects and sometimes it doesn't. I have moved it around but nothing seems to matter. It won't stay connected. I'm confused how it can be connected to WiFi, but not the internet. Can anyone help me please?
 
 
8th March 2018, 06:36 PM |#2  
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I have the 3rd generation Amazon Fire TV. I notice this happens a lot with the FoxNow app as well as when streaming from Amazon Video. I don't see this with Netflix or when I stream from my Plex Media server. Mainly only with Amazon Video and FoxNow. It keeps telling me that Amazon Home is unavailable and it shows in the network status that it's connected to WiFi but not the internet. I'm running on the 5ghz band on channel 153 and all my other devices connected to the router work when the Fire TV states there's no internet. I've unregistered and re-registered my device as well as rebooted it several times, but the issue keeps coming back.

It doesn't happen all the time. There will be some days where there's not an issue with it. But when it happens, I have to reboot the Fire TV or unregister and re-register it on Amazon. I've ran a WiFi scanner and it tells me channel 153 is the best one for me based on my area. The Fire TV is just a few feet away from my WiFi router. I'm using the power adapter that came with the Fire TV in a wall outlet as it won't work with my TV's USB port (not powerful enough).

Our router is brand new (NetGear Firehawk R7000) and our cable modem is fine as well. Like I said, everything else works fine after the Fire TV loses connection.

We only have a 30mbps connection. Could that be it? Didn't seem to bother us when we had a Roku, but I wanted to get something that used the 5ghz channel so I went with the Fire TV since it was on sale.
12th March 2018, 04:51 AM |#3  
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Quote:
Originally Posted by friendlyphil

My firestick says it is connected to the WiFi, but not the internet. "Home is not available". Sometimes it connects and sometimes it doesn't. I have moved it around but nothing seems to matter. It won't stay connected. I'm confused how it can be connected to WiFi, but not the internet. Can anyone help me please?


Quote:
Originally Posted by iBolski

I have the 3rd generation Amazon Fire TV. I notice this happens a lot with the FoxNow app as well as when streaming from Amazon Video. I don't see this with Netflix or when I stream from my Plex Media server. Mainly only with Amazon Video and FoxNow. It keeps telling me that Amazon Home is unavailable and it shows in the network status that it's connected to WiFi but not the internet. I'm running on the 5ghz band on channel 153 and all my other devices connected to the router work when the Fire TV states there's no internet. I've unregistered and re-registered my device as well as rebooted it several times, but the issue keeps coming back.

It doesn't happen all the time. There will be some days where there's not an issue with it. But when it happens, I have to reboot the Fire TV or unregister and re-register it on Amazon. I've ran a WiFi scanner and it tells me channel 153 is the best one for me based on my area. The Fire TV is just a few feet away from my WiFi router. I'm using the power adapter that came with the Fire TV in a wall outlet as it won't work with my TV's USB port (not powerful enough).

Our router is brand new (NetGear Firehawk R7000) and our cable modem is fine as well. Like I said, everything else works fine after the Fire TV loses connection.

We only have a 30mbps connection. Could that be it? Didn't seem to bother us when we had a Roku, but I wanted to get something that used the 5ghz channel so I went with the Fire TV since it was on sale.


Try channel 36 on 5ghz band..

I've had this same issue for a year with no solution. I'm stuck on channel 36 which is the most crowded in my neighborhood
25th April 2018, 03:18 PM |#4  
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Well, I bit the bullet and purchased the LAN adapter for the Fire TV device and since this past Monday (4/23/2018) after hooking it up directly to my router and not using WiFi, I have not had a single issue. Before that, over the weekend and the past week, I had numerous hang ups and loss of internet (at least, the Fire TV said I had no internet but I did) after watching a movie, or a couple of TV shows.

I'm really thinking the issue is tied to heat (it heats up after using it for one movie or a couple of TV shows) and that causes an issue with the WiFi chip in the device. Since moving to using a LAN cable instead, there doesn't appear to be an issue with this now.

Also, I've noticed where lag/delay between audio and video that slowly creeps in as time moves on while watching a movie has appeared to have disappeared as well. Definitely, something is up with my WiFi. Not sure if it's my router or how it's configured (Netgear Nighthawk), but I have checked various settings (no dual band being used and only used 5ghz band, but the same issue was also on 2.4ghz band when I tried that) and nothing fixed the issue until moving off of WiFi.

I do have a repeater in the house for my wife because her laptop has a crappy wifi controller in it so she can't get a good signal upstairs whereas the rest of us have no issues. But, that's not always plugged in. Only when she needs to use her laptop upstairs so when she's not using it, it's turned off/unplugged from the wall. It also only uses the 2.4ghz band.

But in any case, using the LAN adapter appears to have solved my issue. Only time will tell, but the loss of internet via the Fire TV would happen daily. Now, after 3 days, it hasn't happened once. Knocking on wood that this fixes my issue.

UPDATE 4/26/2018:
Day 3 of using the Fire TV with the LAN adaptor. Watched over 5 hours of Dexter and not one issue. I watch it via Netflix and usually, after a few viewings, Netflix goes into buffering mode. Hasn't happened once this week since getting the LAN adapter. It definitely seems to have fixed my issue.
27th April 2018, 08:25 PM |#5  
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Quote:
Originally Posted by vic_singh

Try channel 36 on 5ghz band..

I've had this same issue for a year with no solution. I'm stuck on channel 36 which is the most crowded in my neighborhood

Ya you're right about going with lower / middle of the bands. I noticed this with 2.4ghz band too, I had it set to auto in my router settings and it picked 11, but AFTV didn't like anything 10 or over, so just changed band in router settings manual @1 or 6 and no issues.
1st May 2018, 04:57 PM |#6  
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Well, over a week now and not ONE single hang up and need to reboot. Definitely something with the WiFi in the device if you ask me. Interference, possibly brought on when the device gets too hot maybe? I dunno. Problem solved if you ask me! So happy now. Love my FireTV even more!
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