Then they haven't been working there long enough to remember the LG Rumor debacle, or the Palm Pre. When I was fixing rumors due to shredding flex cables and faulty charging ports, our manager authorized free replacements with brand new Rumor 2s, which broke... Just as much, really. Seriously, the original Rumor's port would snap off if a baby sneezed in the same zip code. I have nightmares about that phone and the 65 billion screws it had.
The Palm Pre had the Oreo effect, where the two halves would just start twisting freely, like you were taking apart an oreo. And of course, Palm wouldn't let us repair them, so we had to just swap them with refurbs. We had people that were on their 7th, 8th, 9th devices, but didn't want a different model because of Palm loyalty, and the fact that the Pre had a REALLY nice OS, as compared to early Android.
Originally Posted by hellot1M
I've talked to a few repair centers. This is most replaced device in the history of Sprint.