My wife has a galaxy nexus, stock and unrooted. It is only around 6 weeks old and last week it started crashing, turning off then getting stuck in a boot loop just displaying the starting colours. I understand this is a known problem, she has software version 4.0.2 and it says her phone is up to date.
I "fixed" her phone once with a factory reset however this time she is away with work till Friday and now has no use of her phone or contractual minuets or data ect.
To make things worst she was planning on using the sat nav and wireless tethering to her laptop. It is the second time this has happened and she has lost all faith in her phone. She can maybe upgrade the software by downloading the 4.0.4 software but she/I don't see why she should have too. She just wants a phones that does what it says on the tin without needing to mod or mess around with it.
My questions are...
Is this problem enough for her to exchange the phone for another phone all together, she fancies a One X. Has anyone here managed to exchange the phone for this reason?
If not will updating the software to 4.0.4 fix the issue for sure? She really needs a reliable phone. Maybe it will be best to send it back under the warranty but we are afraid she will get another GNex with the same issue.
Any advice will be much appreciated
Sorry for the long post and thanks for reading,