They are locked for 60 days as per Verizon, I called them to inquire because I will be traveling internationally and wanted to know if I can use the device with another sim card locally purchased when I am traveling in the EU, they told me their phones are locked for the first 60 days, after that they are unlocked automatically. The policy is on their website too.
I called Verizon again just few days prior to my international travel, they agreed to unlock the phone for me! I received a text message that read "Verizon Msg: Once you put a non-verizon SIM car into this device, it'll be unlocked for use on other carrier networks". And when I landed in Austria, purchased a local SIM card, inserted into the phone, then received a message right away that read " Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon at (800)922-0204 or (888) 294-6804" So I called Verizon, they said the device is unlocked, passed me to the technical team, they said they see the device is unlocked and they were not sure what was going on.. Long story short, the device is still locked. I returned to the US, and been in contact with Verizon trying to figure out what was the issue, because I like my fully paid phone to be unlocked. Will update you once I hear back from them.
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