My Phone Model is SM-950U1. I've had an issue with Bixby not being able to turn on Mobile Hotspot even though I can turn it on manually. Samsung has remotely gone into my phone and tried to fix the issue, but they have not been able to. Bixby always goes to the main settings screen and tries to tell me that it is the Mobile Hotspot and tethering settings even though it obviously isn't. If I give her the direct command to turn on hotspot, she either runs into hiccups or cannot perform the operation right now. Could this be a problem with my firmware/software? Samsung claims that I have a software issue and want me to send the phone in for repair, but the phone is perfect in every way other than this one issue. Also, in recovery, I get the following: ensure_path_unmounted failed to unmount /efs (device or resource busy)
I have hard reset the phone numerous times and nothing changes. I would like to play around with carrier firmware and carrier software if possible, but I want to make sure that I can get back to exactly what I have if there are issues. What would I need to flash in order to get Sprint Visual Voicemail working? Also, after I flash over to all the sprint FW/SW/userdata what would I need to flash to get back to how my phone is now?
When I go into recovery on the first line, I have the following:
No Support Single-SKU
Supported API: 3
E: ensure_path_unmounted failed to unmount /efs (Device or resource busy)
# Manual Mode v1.0.0#
-- Appling Multi-CSC...
Applied the CSC-code : SPR
Successfully applied multi-CSC.
-- Deleting selective files
remove failed dir '/system/app/IOAGent ' (No such file or directory)
-- Deleting RSU selective file
Successfully deleted RSU selective file
Successfully verify for dmverity hash tree
Is all of the above normal, or do I appear to have issues that need to be resolved by Samsung prior to flashing anything?
Hopefully this isn't too off topic, and thank you in advance for your help. I've been pulling my hair out over this for about 2 weeks now.
One other side note, I had a sprint branded Note 8 for a few weeks, but I ultimately returned it for an unlocked Samsung Note 8. Could any of my issues be related to my google account or Samsung Cloud account restoring buggy settings? Thanks again for all the help. I'll definitely make a donation if someone can help me through this without having to mail my phone to a Samsung repair facility.