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Galaxy S20 Dual-SIM

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By uberNoobZA, Senior Member on 12th February 2020, 10:36 AM
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So, the pre-order page is very sparse on details about the Galaxy S20 specs. I went ahead and ordered the Galaxy S20 5G, but needed to confirm that it supports dual-SIM, as this is a key requirement for me. I phoned Samsung customer support and they have told me that the only S20 that is Dual-SIM is the Galaxy S20, and the 5G versions are all single-SIM.

So I have cancelled my pre-order for the S20 5G, but am now fighting an uphill battle to get my upgrade programme eligibility re-instated so I can use it to order the S20 4G

Obviously this information is dependant on Samsung Customer support knowing the details on the specs of the various S20 models, but if you're after a dual-sim version, you may want to double check before ordering any of the 5G variants.
12th February 2020, 10:58 AM |#2  
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A bit confused about the validity of what Samsung Customer support told me, as at least one retailer in UK is showing the S20 5G as having Dual SIM.... Ah well, I don't NEED 5G anyway, so happy to save myself Ā£100
12th February 2020, 02:55 PM |#3  
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Been checking more online sites, as well as mobile providers, and they all seem to be showing ALL of the 5G models being Dual SIM or 'Hybrid SIM'.

Contacted Samsung Customer Support again, and at first, they confirmed to me that the specific model I ordered (SM-G981BZADEUA) is SINGLE SIM. I asked them which S20 models are Dual SIM, and got the following -

All S20 series |Hybrid SIM + e-sim compatible
You can use:
SIM card in Slot 1, micro SD storage in Slot 2
SIM Card in Slot 1, SIM card in Slot 2
SIM card in Slot 1, micro SD storage in Slot 2 + E-SIM
Devices allow you have up to Dual SIM (you cannot operate 3 SIM functionality)


In fact, here's the whole chat transcrpipt -

Quote:

ME -
Please can you confirm for me which of the Galaxy S20 models have Dual Sim ? Specifically, does the model SM-G981BZADEUA have Dual SIM, or is it single SIM ?
13:31

SAMSUNG -
Thank you so much for waiting, the SM-G981BZADEUA is a single SIM Roger.
13:34

ME -
Ok that is concerning, because all the online retailers and phone networks I am looking at show that model to be a Dual SIM nano Hybrid
13:36

ME -
Which of the S20 models is Dual SIM ?
13:36

SAMSUNG -
Please bear with me a moment, just double check.
13:38

ME -
Thanks
13:39

SAMSUNG -
You're most welcome Roger.
13:40

SAMSUNG -
Is it okay if you wait for at least 5 minutes as our product support specialist will just send the information to us?
13:41

ME -
I am happy to wait. Thank you.
13:41

SAMSUNG -
You're most welcome, thank you also Roger.
13:43

SAMSUNG -
Thank you so much for waiting.
13:44

SAMSUNG -
All S20 series |Hybrid SIM + e-sim compatible
You can use:
SIM card in Slot 1, micro SD storage in Slot 2
SIM Card in Slot 1, SIM card in Slot 2
SIM card in Slot 1, micro SD storage in Slot 2 + E-SIM
Devices allow you have up to Dual SIM (you cannot operate 3 SIM functionality).
13:44

ME -
OK I am confused then..... You just told me that the SM-G981BZADEUA is NOT Dual SIM. As far as I know, the SM-G981BZADEUA is the black S20 5G. However, the latest you have told me is that ALL S20 models support 2 sims
13:46

SAMSUNG -
Sorry for the confusion, our product support specialist just clarify this to us and that is the exact information Roger.
13:47

ME -
So, If I order the Samsung Galaxy S20 5G, using Samsung Upgrade Programme in UK can you confirm that it will DEFINITELY allow me to use 2 SIM cards ?
13:48

SAMSUNG -
Yes Roger based on the device specification.
13:49

Can anyone confirm if this is indeed correct, and that all of the S20 series ('Global' device, not US device) can take 2 SIMs ?
13th February 2020, 05:21 PM |#4  
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I have visited Samsung stores in the London and can confirm that they are selling hybrid S20 devices. You're therefore able to use two micro sims or a micro sim and sd card.

Sent from my SM-G975F using Tapatalk
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13th February 2020, 06:19 PM |#5  
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Quote:
Originally Posted by derwill

I have visited Samsung stores in the London and can confirm that they are selling hybrid S20 devices. You're therefore able to use two micro sims or a micro sim and sd card.

Sent from my SM-G975F using Tapatalk

Great thanks for the info
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