My Galaxy s4 opens in download mode

[sakarmaskey]

My galaxy s4 opens only in custom os mode
it says "warning
A custom OS can cause critical problems in phone and ........

volume up : continue
volume down : cancel (restart phone)"

but when i press any of the button ( vol. up / vol down ) it doesnot reacts.
however when pressing vol up and power button, my phone starts up in safe mode instead of recovery mode.
please help me
thank you

 

[MAX 404]

My galaxy s4 opens only in custom os mode
it says "warning
A custom OS can cause critical problems in phone and ........

volume up : continue
volume down : cancel (restart phone)"

but when i press any of the button ( vol. up / vol down ) it doesnot reacts.
however when pressing vol up and power button, my phone starts up in safe mode instead of recovery mode.
please help me
thank you

Hi mate ,


Seems like a hardware issue , check al the push buttons , vol up and downs , power and home maybe one of then is not working right

 

[sakarmaskey]

when my phone starts in safe mode, i checked all my buttons
and found that vol down button is not working properly.
is there anything that i can do ?

 

[Lennyz1988]

when my phone starts in safe mode, i checked all my buttons
and found that vol down button is not working properly.
is there anything that i can do ?

Your only option is to fix that button. Clearly a hardware issue.

 

[sakarmaskey]

but sometimes it works..the issue came in existence after i put my frien's sd card on my phone
so i had a little doubt that its a hardware issue
anyway
thank you for your help
i will contact my customer care center for that