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[Q] Galaxy S4 I9505 - Can't hear calls (random?)

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By Markweiser, Member on 14th August 2014, 11:42 PM
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I've been facing this issue for more than four weeks.
I have this phone for 1 year and 5 months and I never had this problem before.

What happens? Sometimes, all of a sudden, I try to receive/make calls and I can't hear the person.
The person is able to hear me, I am able to hear the person with earphones and speaker but not from the top speaker(receiver/dont know how it's called)..

The very first time it has ever happened, I was running CM 11 Snapshot.

I've found a temporary solution for this, whenever this happens, I dial *#0*# to reach the Samsung testing app, then I press the 'Receiver' button on the screen, and I hear the Receiver noice perfectly, and voi-la, I am able to hear the calls again. Everytime I do this procedure, the calls work properly and I can hear everything perfectly.

What I've made so far to try fixing it:

* Totally wipe data/cache.
* Flash custom ROMs
* Flash stock ROM

None of these worked.

I am totally curious about WHAT can be happening, it does NOT look like a hardware problem to me, do you have any suggestions before I ask someone to replace the phone? Is there any procedure I can automatically set the phone to make everytime I reboot it? (So I don't have to *#0*# everytime).

Thanks for your time

Android Version: 4.4.2
Baseband: I9505VJUGNE2
Kernel: 3.4.0-1661841
Build: KOT49H.I9505VJUGNE2
15th August 2014, 11:56 AM |#2  
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Me too 😥
18th August 2014, 01:28 PM |#3  
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19th August 2014, 09:00 AM |#4  
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Originally Posted by Markweiser


I have almost the same situation.
And in that case, if i press abort button while "talking" - some noise sound for a 0.5-1second.
Thanks for *#0*# will try. I had to rebooting device every time.
Such issue on stock, on Arrow ROMS
26th August 2014, 12:32 AM |#5  
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Did *#0*# help you out?
27th August 2014, 01:55 AM |#6  
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Hola, lo que te sucede lo solucione desactivando los siguiente en el apartado de sonido y Funciona!
Dejalo tal cual está en la imagen y veras que funciona bien.
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cant hear call, no sound phone call, sound and audio issue

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