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S6 edge screen badly scratched straight out of the box.

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By rhcpcjg, Junior Member on 2nd April 2015, 12:08 AM
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On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.

I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.

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2nd April 2015, 12:19 AM |#2  
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Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.

I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
2nd April 2015, 12:28 AM |#3  
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Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.
2nd April 2015, 12:46 AM |#4  
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Wow !! After that I will prefer to buy at the store after the April 10 !


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2nd April 2015, 01:21 AM |#5  
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Quote:
Originally Posted by Poetique

Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.

I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.


I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.


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2nd April 2015, 01:35 AM |#6  
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Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
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2nd April 2015, 01:37 AM |#7  
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Quote:
Originally Posted by americasteam

I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.


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You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.

When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.

The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.

I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?

Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).
2nd April 2015, 02:10 AM |#9  
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I just checked my screen. Zero scratches. Scared me for a second.
2nd April 2015, 02:12 AM |#10  
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i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
2nd April 2015, 02:17 AM |#11  
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Quote:
Originally Posted by rjwdon

i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.

You expect alot from mass manufacturing/assembly lol.

The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.
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