Hi, I just noticed that my mobile data toogle, together with a few other quick toogles are missing from quick settings panel. Searched the internet and found that mine is not the only phone having this problem, but a lot other S6 edge from other users experience the same thing, on the same day (today). I''''m pretty confident that this has got something to do with software update bugs, so please don''''t suggest me to reformat my device or send it over to service center. Thank you for your concern.
Pleasant day to you.
We have received your email and noted your concern. We are sorry to hear you are having an issue with your Samsung Galaxy S6 Edge. With regards to your email, we would like to provide you some self troubleshooting tips that you may try to resolve your issue.
For your information, certain cust facing this issues after they already updated certain of their 3rd party apps from Google Playstore.
Kindly, we suggest you to follow these steps to resolve your issue:
i. Kindly check your full quick settings button by swipe from top until bottom by using your finger. After that, you able to see "EDIT" menu on top of the screen from the right side. Kindly click "EDIT" and you will get the full list of quick settings. You may drag back the icon/shortcut into your shortcut notifications.
ii. Turn On Safe Mode to check whether your device still having the same issues or not if in Safe Mode condition by press long Power Button> Power Off> Turn On device until appear Samsung Logo> While Samsung Logo come out from the screen, immediately press long Volume Down Button until appear Safe Mode into your screen.
For your information, while device in Safe Mode condition, all the 3rd Party Apps disable for use. Only Built-in Apps able to use. Leave your device between 30 minutes until 1 hour in Safe Mode.
Kindly check whether issues still persist or not. If not persist, might be your 3rd Party Apps cause the problem. You can uninstall certain apps that you seldom to use.
To go back to Normal Mode, kindly restart your device.
However Mr/Mrs Nicholas, we do apologize because if the issues still persist, we recommend you to do Factory Data Reset as a last choice options. You can perform Factory Data Reset by go to Settings> Backup and Reset> Factory Data Reset. This method such as reformat back your device.
However, kindly backup all your data inside your device before perform Factory Data Reset:
1) For Contact Number, to perform backup, go to Contacts> Menu Button> Import/Export> Export to Sim Card.
Or else, you may use Gmail Account for backup contact by go to Settings> Backup and Reset> Tick Auto-Backup and tick also Automatic Restore. You may check back contacts from your Gmail under Contacts section.
2) For Pictures, you can transfer to PC/laptop or you may open your Gallery Album> Select Album> click "Share" via> you can choose whether you would like to transfer to your Gmail; Email, Evernote; Facebook; Google+, Dropbox; and etc.
3) For 3rd Party Apps that you already installed from Google Playstore, kindly uninstall and re-install back the apps.
4) Lastly, you can use Samsung Smart Switch to backup your data however it just backup built-in apps only. Kindly refer the link given below for more information,
If the issues still persist, we would appreciate if you could carry in your device to our nearest Samsung Service Center together with your purchase receipt for the technician to check on your device. Kindly visit the link given below for further information on Samsung Service Center locations,
i) Put your current location for example "Selangor"
ii) Put your product category
iii) Choose Mobile Phone
iv) Scroll down slowly and kindly click "Check all"
v) Click "Find Service Centre"
vi) Click 50km below Search Logo
vii) Click Search Logo
The list of nearby Service Center will show below.
Please take note you will have to backup all your important data's from your mobile phone into your PC or laptop before carry in your device to our Samsung Service Centre.
We do apologize in all inconvenience cause that you already facing. We do understand your frustration however the last choice are Factory Data Reset or walk-in to our Service Centre.
We are most grateful for your support and do appreciate the time you have taken to share your feedback with us.
Thank you for contacting Samsung Malaysia.
... this sucks! I didn't even update my playstore and samsung apps recently, why would I need to factory reset my device when some "time bomb" is obviously happening here!?