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S8 audio cut off problem

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By firedjj1, Junior Member on 2nd May 2017, 11:51 PM
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Has anyone experienced any cut offs in audio when watching video of streaming music while all notifications sounds work? Tried to reboot phone, clean headphone jack and clear system cache but still doesn't seem to work. If anyone has a solution to this problem, leave a message.

Also: I have looked around and it doesn't seem this problem is that well known yet.
 
 
3rd May 2017, 12:30 AM |#2  
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I am having the same issue! It's driving me crazy.
3rd May 2017, 03:11 PM |#3  
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I'm experiencing the same issue . For me, it most likely to happen when i play game. I tried to watch youtube for an hour and a half to see if this happen, but it didn't do I'm not sure if its because of the game or the software/ hardware issue
3rd May 2017, 03:49 PM |#4  
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Today I noticed that audio from videos (received via Whatsapp, or on YouTube) would fade out after a second or so. Reboot solved the problem.
3rd May 2017, 03:51 PM |#5  
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I play YouTube streaming all the time in the car, and upto now it never did that.
What app are you using for music/video?
Stock?
3rd May 2017, 04:05 PM |#6  
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I'm using Spotify or Amazon music and Youtube mainly. And this issue 100% will happen when i play Fire Emblem Heroes, i tried other games for ~15 min but this issue didn't happen
5th May 2017, 03:28 PM |#7  
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I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.

Found this thread over on Samsung community forums: https://us.community.samsung.com/t5/...id/2913/page/1

Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
5th May 2017, 03:29 PM |#8  
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Quote:
Originally Posted by Jimmmycrackcorn

I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.

Found this thread over on Samsung community forums: https://us.community.samsung.com/t5/...id/2913/page/1

Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.

Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
5th May 2017, 03:52 PM |#9  
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Quote:
Originally Posted by joeyvanhummel

Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)

multiple times....and I did the USB audio routing option. still doesn't fix anything.

only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue

---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------

Quote:
Originally Posted by jmallow

I am having the same issue! It's driving me crazy.

next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker

see if it comes back on
5th May 2017, 03:59 PM |#10  
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Quote:
Originally Posted by Jimmmycrackcorn

multiple times....and I did the USB audio routing option. still doesn't fix anything.

only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue

---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------



next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker

see if it comes back on

Man, do you think it's both a software bug AND a hardware issue, both causing similar problems?
The S8 really is a great phone when it works, but it seems to have a lot of infancy problems.
5th May 2017, 10:34 PM |#11  
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Think I found the solution.
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.

The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
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