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S8 - System UI stopped, triple vibration, black screen only side bar working

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Thanks Meter: 3
 
By HackGerm, Member on 17th April 2018, 11:34 PM
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Hi!
Suddenly my S8 started having problems. A couple of weeks ago the camera started to close once in a while. Now suddenly
- get an error something like System UI stopped
- getting triple vibrations while side bar is on
- screen is black, only the side bar is working (but apps are not starting),

I have tried rebooting, but no improvement,
- tried Safe Mode, but the screeen stays black (except Safe Mode written at bottom left)

Please help get me out of this predicament. Thank you.
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18th April 2018, 04:20 AM |#2  
Senior Member
Thanks Meter: 21
 
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Quote:
Originally Posted by HackGerm

Hi!
Suddenly my S8 started having problems. A couple of weeks ago the camera started to close once in a while. Now suddenly
- get an error something like System UI stopped
- getting triple vibrations while side bar is on
- screen is black, only the side bar is working (but apps are not starting),

I have tried rebooting, but no improvement,
- tried Safe Mode, but the screeen stays black (except Safe Mode written at bottom left)

Please help get me out of this predicament. Thank you.

What did you install beforehand? That app may be the cause
18th April 2018, 10:22 AM |#3  
Junior Member
Thanks Meter: 0
 
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Quote:
Originally Posted by HackGerm

Hi!
Suddenly my S8 started having problems. A couple of weeks ago the camera started to close once in a while. Now suddenly
- get an error something like System UI stopped
- getting triple vibrations while side bar is on
- screen is black, only the side bar is working (but apps are not starting),

I have tried rebooting, but no improvement,
- tried Safe Mode, but the screeen stays black (except Safe Mode written at bottom left)

Please help get me out of this predicament. Thank you.

Hey, I have exactly the same from yesterday. Currently investigating and trying to recover.

Here is the crash report of System UI:
Code:
--------- beginning of crash
04-18 06:01:42.862  4224  4224 E AndroidRuntime: FATAL EXCEPTION: main
04-18 06:01:42.862  4224  4224 E AndroidRuntime: Process: com.android.systemui, PID: 4224
04-18 06:01:42.862  4224  4224 E AndroidRuntime: java.lang.IncompatibleClassChangeError: Structural change of com.samsung.android.clockpack.plugins.clock.ClockView is hazardous (/data/app/com.samsung.android.app.aodservice-hd_tsaCAZE6KcExvzRnyPw==/oat/arm64/base.odex at compile time, /data/dalvik-cache/arm64/[email protected]@[email protected]@classes.dex at runtime): Virtual method count off: 13 vs 10
04-18 06:01:42.862  4224  4224 E AndroidRuntime: Lcom/samsung/android/clockpack/plugins/clock/ClockView; (Compile time):
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Static fields:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   I SCALE_MODE_EXTRA_SMALL
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   I SCALE_MODE_MEDIUM
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   I SCALE_MODE_MEDIUM_SMALL
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   I SCALE_MODE_NONE
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   I SCALE_MODE_SMALL
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Instance fields:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Direct methods:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;Landroid/util/AttributeSet;)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;Landroid/util/AttributeSet;I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;Landroid/util/AttributeSet;II)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Virtual methods:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   getClockType()I
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   getExtraData(Landroid/os/Bundle;)Landroid/os/Bundle;
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   isScalable()Z
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   refresh()V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setAdaptiveColors(IIII)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setCustomColor(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setDateVisibility(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setExtraData(Landroid/os/Bundle;)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setPaletteIndex(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setScaleClock(FI)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setScaleMode(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setTimeVisibility(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   suspend(Z)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime: Lcom/samsung/android/clockpack/plugins/clock/ClockView; (Runtime):
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Static fields:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Instance fields:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Direct methods:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;Landroid/util/AttributeSet;)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;Landroid/util/AttributeSet;I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   <init>(Landroid/content/Context;Landroid/util/AttributeSet;II)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  Virtual methods:
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   getClockType()I
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   isScalable()Z
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   refresh()V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setAdaptiveColors(II)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setCustomColor(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setDateVisibility(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setPaletteIndex(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setScaleMode(Z)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   setTimeVisibility(I)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:   suspend(Z)V
04-18 06:01:42.862  4224  4224 E AndroidRuntime:  (declaration of 'com.samsung.android.uniform.widget.clock.AbsClockView' appears in /data/app/com.samsung.android.app.aodservice-hd_tsaCAZE6KcExvzRnyPw==/base.apk)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.defineClassNative(Native Method)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.defineClass(DexFile.java:282)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.loadClassBinaryName(DexFile.java:275)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexPathList$Element.findClass(DexPathList.java:677)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexPathList.findClass(DexPathList.java:466)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:91)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.defineClassNative(Native Method)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.defineClass(DexFile.java:282)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.loadClassBinaryName(DexFile.java:275)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexPathList$Element.findClass(DexPathList.java:677)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexPathList.findClass(DexPathList.java:466)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:91)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.defineClassNative(Native Method)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.defineClass(DexFile.java:282)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexFile.loadClassBinaryName(DexFile.java:275)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexPathList$Element.findClass(DexPathList.java:677)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.DexPathList.findClass(DexPathList.java:466)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:91)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.createView(LayoutInflater.java:606)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:790)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:730)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:492)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:423)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:374)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.inflate(View.java:24373)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.samsung.android.uniform.plugins.UfClockProvider.getClockView(UfClockProvider.java:59)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.clock.ExternalClockProvider.getClockView(ExternalClockProvider.java:335)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.clock.KeyguardClockPage.getContentsView(KeyguardClockPage.java:531)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.KeyguardServiceBoxPage.attachContentsView(KeyguardServiceBoxPage.java:440)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.clock.KeyguardClockPage.attachContentsView(KeyguardClockPage.java:479)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.clock.KeyguardClockPage.considerChangeClockView(KeyguardClockPage.java:458)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.clock.KeyguardClockPage.onFinishInflate(KeyguardClockPage.java:163)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.rInflate(LayoutInflater.java:876)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.rInflateChildren(LayoutInflater.java:824)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:515)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:423)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.LayoutInflater.inflate(LayoutInflater.java:374)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.inflate(View.java:24373)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.KeyguardPageItem.getPageView(KeyguardPageItem.java:52)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.pages.KeyguardServiceBoxPageAdapter.instantiateItem(KeyguardServiceBoxPageAdapter.java:91)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.widget.PagerAdapter.instantiateItem(PagerAdapter.java:110)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.widget.ViewPager.addNewItem(ViewPager.java:810)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.widget.ViewPager.populate(ViewPager.java:960)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.widget.ViewPager.populate(ViewPager.java:892)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.widget.ViewPager.onMeasure(ViewPager.java:1434)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.systemui.servicebox.KeyguardServiceBoxViewPager.onMeasure(KeyguardServiceBoxViewPager.java:63)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:6922)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.FrameLayout.onMeasure(FrameLayout.java:185)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:6922)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.LinearLayout.measureChildBeforeLayout(LinearLayout.java:1514)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.LinearLayout.measureVertical(LinearLayout.java:806)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.LinearLayout.onMeasure(LinearLayout.java:685)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:6922)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.FrameLayout.onMeasure(FrameLayout.java:185)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:6922)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.FrameLayout.onMeasure(FrameLayout.java:185)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:6922)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.FrameLayout.onMeasure(FrameLayout.java:185)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:6922)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.widget.FrameLayout.onMeasure(FrameLayout.java:185)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.View.measure(View.java:23147)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewRootImpl.performMeasure(ViewRootImpl.java:2794)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewRootImpl.measureHierarchy(ViewRootImpl.java:1831)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:2086)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:1706)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:7735)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.Choreographer$CallbackRecord.run(Choreographer.java:911)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.Choreographer.doCallbacks(Choreographer.java:723)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.Choreographer.doFrame(Choreographer.java:658)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:897)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.os.Handler.handleCallback(Handler.java:789)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.os.Handler.dispatchMessage(Handler.java:98)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.os.Looper.loop(Looper.java:164)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at android.app.ActivityThread.main(ActivityThread.java:6887)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at java.lang.reflect.Method.invoke(Native Method)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:327)
04-18 06:01:42.862  4224  4224 E AndroidRuntime: 	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1370)
19th April 2018, 10:23 AM |#4  
Junior Member
Thanks Meter: 0
 
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I was not able to remove the app via adb:
Code:
$ adb shell
/system/bin/sh: /system/etc/mkshrc[9]: /vendor/bin/getprop: Permission denied
android:/ $ su
1|android:/ $ id
/system/bin/sh: /vendor/bin/id: Permission denied
1|android:/ $ pm uninstall com.sec.android.app.clockpackage
Failure [DELETE_FAILED_INTERNAL_ERROR]
4th May 2018, 04:41 AM |#5  
Junior Member
Thanks Meter: 0
 
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Quote:
Originally Posted by HackGerm

Hi!
Suddenly my S8 started having problems. A couple of weeks ago the camera started to close once in a while. Now suddenly
- get an error something like System UI stopped
- getting triple vibrations while side bar is on
- screen is black, only the side bar is working (but apps are not starting),

I have tried rebooting, but no improvement,
- tried Safe Mode, but the screeen stays black (except Safe Mode written at bottom left)

Please help get me out of this predicament. Thank you.

I was able to solve temporarily by running this on adb shell : pm uninstall com.samsung.android.app.aodservice

---------- Post added at 03:41 AM ---------- Previous post was at 03:17 AM ----------

finally this command completely removed the app , and there are no autoupdates that mess with the phone again :

pm uninstall -k --user 0 com.samsung.android.app.aodservice
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