Samsung trade-in program is a total scam
This Samsung trade-in program is complete scam! I send them my wife's HTC LTE phone which is a bit old but was in perfect working condition with some minor scratches on the sides but that's about it - battery holds the charge, not a scratch on the screen. But yesterday I got a message from Samsung that I will be charged $175 because my phone was not qualified: The following condition was not met: "Functioning display, & cracked screen".
Actually, I was anticipating that GNUSMAS would try to do something like that, so I shoot the video right before shipping my phone to them. Unfortunately I can't post a link here due to restrictions for the newly registered users but you can type following title in youtube to find it "Samsung S8 Trade-in scam"
But the main frustration is that you need to call their eCommerce department which is MISSION IMPOSSIBLE and regular custom support can't do anything about it either. I tried to call them few time thorough out the day and even stayed on the line for more then 90mins but could not reach out to anyone!!!
Well, $175 is not such a big deal for me but I absolutely hate when company try to scam you like this, so I'll make GNUSMAS work hard for my money! I'm thinking about sharing my XP with websites like Engadget, Gizmodo etc, writing to BBB and disputing the charge when it arrives on my credit card. What else do you think I should do?