Samsung is not honoring its Galaxy S8 $200 trade-in discount for many customers

[Charkatak]

FYI - Just received an email from Samsung after over a month of waiting for it and also the status has changed to "product verified"

We’re happy to inform you that your Trade-In was successful and your device met all of our product eligibility criteria. We hope you’re enjoying your new Galaxy S8 64GB (Unlocked). Thank you for participating in the Samsung Trade-In Program. No further action is needed at this point.

 

[J M L]

I too just got the success email from Samsung. I shipped my trade-in on July 12, and they received it on July 14, so they took their time in approving it. I never contacted them, because as long as they hadn't charged my card, I didn't care how long they took.

The phone I traded in was an AT&T Galaxy S Captivate, so the original Galaxy S. Perhaps they'll put it in a museum, because it's certainly not worth anything.

 

[Yawgmoth124]

Sorry for the necro

2 months after they received my phone on 7/14 they finally replied yesterday on 9/21 to tell me they won't be accepting the phone they were clearly waiting for my own return window and RMA window to close before getting back to me. I will be taking them to court with pictures and video of the phone working in perfect condition. Really sad that I have to waste the effort to do so. I will no longer be doing business with Samsung in the future....

 

[ccic2491]

FYI - Just received an email from Samsung after over a month of waiting for it and also the status has changed to "product verified"

We’re happy to inform you that your Trade-In was successful and your device met all of our product eligibility criteria. We hope you’re enjoying your new Galaxy S8 64GB (Unlocked). Thank you for participating in the Samsung Trade-In Program. No further action is needed at this point.

I got the same email today.

 

[gynaecoid]

Samsung trade-in program is a total scam

This Samsung trade-in program is complete scam! I send them my wife's HTC LTE phone which is a bit old but was in perfect working condition with some minor scratches on the sides but that's about it - battery holds the charge, not a scratch on the screen. But yesterday I got a message from Samsung that I will be charged $175 because my phone was not qualified: The following condition was not met: "Functioning display, & cracked screen".
Actually, I was anticipating that GNUSMAS would try to do something like that, so I shoot the video right before shipping my phone to them. Unfortunately I can't post a link here due to restrictions for the newly registered users but you can type following title in youtube to find it "Samsung S8 Trade-in scam"
But the main frustration is that you need to call their eCommerce department which is MISSION IMPOSSIBLE and regular custom support can't do anything about it either. I tried to call them few time thorough out the day and even stayed on the line for more then 90mins but could not reach out to anyone!!!
Well, $175 is not such a big deal for me but I absolutely hate when company try to scam you like this, so I'll make GNUSMAS work hard for my money! I'm thinking about sharing my XP with websites like Engadget, Gizmodo etc, writing to BBB and disputing the charge when it arrives on my credit card. What else do you think I should do?

 

[Yawgmoth124]

This Samsung trade-in program is complete scam! I send them my wife's HTC LTE phone which is a bit old but was in perfect working condition with some minor scratches on the sides but that's about it - battery holds the charge, not a scratch on the screen. But yesterday I got a message from Samsung that I will be charged $175 because my phone was not qualified: The following condition was not met: "Functioning display, & cracked screen".
Actually, I was anticipating that GNUSMAS would try to do something like that, so I shoot the video right before shipping my phone to them. Unfortunately I can't post a link here due to restrictions for the newly registered users but you can type following title in youtube to find it "Samsung S8 Trade-in scam"
But the main frustration is that you need to call their eCommerce department which is MISSION IMPOSSIBLE and regular custom support can't do anything about it either. I tried to call them few time thorough out the day and even stayed on the line for more then 90mins but could not reach out to anyone!!!
Well, $175 is not such a big deal for me but I absolutely hate when company try to scam you like this, so I'll make GNUSMAS work hard for my money! I'm thinking about sharing my XP with websites like Engadget, Gizmodo etc, writing to BBB and disputing the charge when it arrives on my credit card. What else do you think I should do?

Do not dispute the charge or they can blacklist your phone, you can take them to court in small claims and ask for the $175 and court filing fees back. Or you can take them through the arbitration they forced upon everyone. Either way best of luck Samsung's handling of this and getting back to people 2-3 months later is nonsense. Best of luck

 

[Vitamin_D]

I still never got an email from them. I got my phone at the end of June.