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not compatible due to the carrier firmware package on that particular SKU

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By water54head, Junior Member on 13th March 2020, 07:44 PM
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Hello all. I don't see a sticky on what information you need so I'll post some and follow-up as needed.

Model: SM-G965U Verizon (default time unlocked by Verizon)
Hardware version: REV1.1
FCC ID: A3LSMG965U
SERIAL: RF8KC...
Phone status: Official
Android Version: 10
Baseband version: G965USQU7DTA8
Kernel version: 4.9.186
Build number: QP1A.190711.020.G965USQU7DTA8
Service provider SW ver: SAOMC_SM-G965U_OYN_VZW_QQ_0008_4559465250413098


I am attempting to move from Verizon to Visible (a Verizon subsidiary). My IMEI did not check as compatible with Visible and this is what the level three rep replied with:

Quote:

"I did some digging and it looks like we have compatibility with*most*Galaxy S9+s. I double checked your IMEI and it is not compatible due to the carrier firmware package on that particular SKU, apologies about that!"

[1] What is the suggested solution to change to a carrier firmware package that will work?
[2] Will it require to setup the phone again?
[3] Will Samsung Pay / Secure Folder still work?

Thanks
18th March 2020, 08:37 PM |#2  
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1 What is the suggested solution to change to a carrier firmware package that will work?
2 Will it require to setup the phone again?
3 Will Samsung Pay / Secure Folder still work?
26th March 2020, 11:50 PM |#3  
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UPDATE: I have data and mobile hotspot working with my S9+, but still no phone calls or texts. Keep that in mind if you need an unlimited device for data.

[1] What is the suggested solution to change to a carrier firmware package that will work?
[1a] I believe you change this with Odin?
[1b] The Samsung Unlocked version does not work with Visible.
[2] Will it require to setup the phone again?
[3] Will Samsung Pay / Secure Folder still work?
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