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A word of caution

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By cmmx, Senior Member on 10th September 2019, 09:25 PM
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Like many here, I bought a "foreign" phone.

Like some, it needed repair.

Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.

This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.

It's simply just not possible, and it's not even up to the good will of the repair center.

And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...

I've got news for you:

You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.

So, good luck if you're travelling, half way across the world, and need your phone repaired asap.

This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...

Apple.

So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.

Wonder how many of you are aware of this.

Think XDA should address this issue and raise awareness with an article?
10th September 2019, 10:58 PM |#2  
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Quote:
Originally Posted by cmmx

Like many here, I bought a "foreign" phone.

Like some, it needed repair.

Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.

This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.

It's simply just not possible, and it's not even up to the good will of the repair center.

And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...

I've got news for you:

You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.

So, good luck if you're travelling, half way across the world, and need your phone repaired asap.

This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...

Apple.

So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.

Wonder how many of you are aware of this.

Think XDA should address this issue and raise awareness with an article?

Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.

This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.

Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.
10th September 2019, 11:23 PM |#3  
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I believe you can claim warranty/repair in another country within Europe only.

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11th September 2019, 05:26 PM |#4  
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Apple does have the same issue if you don't have an apple store in your country... I live in Argentina and Apple request you send personally the phone to some apple store in other countries... you cannot just ship it to them.

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11th September 2019, 08:43 PM |#5  
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Quote:
Originally Posted by Frank Castle

Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.

This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.

Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.

Who said it's a xda issue?

I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.

You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.

But hey, who cares, right?...

Some community standards...
11th September 2019, 08:49 PM |#6  
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Quote:
Originally Posted by Kruk07

I believe you can claim warranty/repair in another country within Europe only.

You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.
11th September 2019, 09:07 PM |#7  
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Quote:
Originally Posted by cmmx

Who said it's a xda issue?

I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.

You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.

But hey, who cares, right?...

Well you said it was an issue, but for the buyer. Again, it falls on the buyer, be smart.

Quote:
Originally Posted by cmmx

You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.

Again it's the buyer, who needs to know by doing his homework on the device he plans on getting.


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11th September 2019, 10:05 PM |#8  
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Haha, what a joke you are...

Might as well close up shop and call it a day, then, since abso****inglutely anything you could write phone (or anything else, ftm) related, could as well be said as being "up to the buyers"...

Yep, such community; much use; very information. wow...

Go bo back to your sleep, then, and sorry to have "bothered" you... not.
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12th September 2019, 08:58 PM |#9  
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Well, guess snowflakes are hurt...

Time to call it...
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