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Huawei Y9 2019 JKM-LX1 - Impossible to flash stock ROM Software install failed error

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By TojoRAV, Junior Member on 8th August 2019, 12:48 PM
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[RIGHT]Hello all !

I have a big issue on my Huawei Y9 2019. I updated the software version moving from EMUI 8.2.0 to EMUI 9.1 via HiSuite. The HiSuite downloaded then the new version and installed it. Once the update was complete, the phone rebooted.
The problem is that the phone does not boot correctly. It says that "Your device has loaded a different operating system" and immediatly goes to eRecovery where 4 options are available: Download latest version and recovery, Wipe data/factory reset, Reboot and Shutdown.
- I tried to select the 1st option but it goes to a "Getting package info failed".
- I tried then to Wipe data/factory reset and Wipe cache partition. Same result, eRecovery each boot.
So I decided to search for stock ROM available online and downloaded ROM on the internet:
- Huawei Y9 2019 JKM-LX1 JKM-L21 Jackman-L21 Firmware 8.1.0 r1 EMUI8.2 05015JMY
- Huawei Y9 2019 JKM-LX1 JKM-L21 Jackman-L21 Firmware 8.1.0 r1 EMUI8.2 05015JMY
Tried the mode download, create a dload folder and put the inside the root folder of an SDcard (Vol up + down + power) but none of them works. It says that "Software install failed. Incompatibilty with the current version. Download the correct update package.''.
I'm really lost, I don't know what to do, these are the only ROMs available for JKM-LX1. What should I do please.
Thank you for you help ^^
11th August 2019, 07:34 AM |#2  
Thanks Meter: 6
Try Fastboot
16th August 2019, 07:02 PM |#3  
Junior Member
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Never heard of this phone.
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