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LMSA: Lenovo's Motorola Smart Assistant (PC)

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By sd_shadow, Recognized Contributor on 25th July 2019, 10:01 PM
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Problem: Moto Phone will not update, even though you know that an update is available.
Solution: Moto Smart Assistant

If you have a Verizon Branded Device
You may need to use
Verizon's Motorola Update/Repair Assistant
  • To install OTA Update select the "Flash" Tab (Switch to Upgrade) option
  • To Flash Full Firmware Select the "Flash" Tab (Switch to Rescue) option



Moto's description of options.
  • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
    Music, Contacts, SMS, Files Management, Back/Restore;
  • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;
How to use Lenovo Moto Smart Assistant

Download/Install Smart Assistant on PC and User Guide (Win 10/7)

Smart Assistant App
The Smart Assistant App should install automatically after you enable
USB debugging in developer options
It may take a minute
If not install the app from mirror below.


Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)
The PC program is not very fast,
Be patient.
Using Flash Rescue Option
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25th July 2019, 10:01 PM |#2  
Supported devices that can be updated.
Most Devices 2014 and later should be compatible.

Devices listed in LMSA's Rescue options
In the order as listed. - 16 April 2020
  • Droid Maxx - XT1080
  • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
  • Droid Turbo - XT1250/XT1254
  • Droid Turbo 2 - XT1585
  • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
  • Moto C Plus - XT1721/XT1723/XT1725/XT1726
  • Moto E2 - XT1526/XT1527/XT1528
  • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
  • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
  • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
  • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
  • Moto E5 Go - XT1921-8
  • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
  • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
  • Moto E3 - XT1700
  • Moto E3 Power - XT1706
  • Moto E6 Plus - XT2025-1
  • Moto E6 S Plus - XT2025
  • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
  • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
  • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
  • Moto G5 S - XT1790/XT1791/
  • Moto G6
  • Moto G7
  • Moto G6 Play
  • Moto G7 Play
  • Moto G4 Plus
  • Moto G5 S Plus
  • Moto G6 Plus
  • Moto G7 Plus
  • Moto G8 Plus
  • Moto G7 Power
  • Moto G Turbo
  • Moto G5
  • Moto G5 Plus
  • Moto M
  • Moto X2
  • Moto X4
  • Moto X Play
  • Moto X Pure
  • Moto X Style
  • Moto Z
  • Moto Z2
  • Moro Z3
  • Moto Z Droid
  • Moto Z Force Droid
  • Moto Z Play
  • Moto Z2 Play
  • Moto Z3 Play
  • Moto Z Play Droid
  • Moto Z4 - XT1980-4/XT1980-3
  • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
  • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
  • Motorola One Macro - XT2016-1
  • Motorola One Power - XT1942-2
  • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
  • Motorola One Zoom - XT2010-1
  • Motorola Razr - XT2000-1/XT2000-2
  • Revvlry+ - XT1965


Tested by me or reported by others



Some related threads
https://forum.xda-developers.com/mot...ader-t3917792.
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25th July 2019, 10:01 PM |#3  
Supported devices that can be Flashed/ rescued
Tested by me or reported by others
If your device is not listed, it may still work.
  • Moto G Plus (5th Gen S) alexmaisa
  • Moto G5 Plus - lm_1970
  • Moto G5 - Akipe
  • Moto E 2015 Surnia/Otus - MotoJunkie01
  • Moto G 2015 Osprey/Merlin - MotoJunkie01
  • Moto G5S Plus - alexmaisa
  • Moto G6/ali/XT1925-12
  • Moto X4/payton/XT1900-1
  • Moto G7 Power/ocean/XT1955-5
  • Moto X2/ victara_verizon / XT1096




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25th July 2019, 10:09 PM |#4  
Unsupported Devices
  • Older devices
  • XT1060 Moto X 1st Gen - Rescue is Unsupported.
  • XT1768 Moto E4 Software Channel: USC - Rescue is Unsupported.
  • Moto Z XT1650 - Milad._.R
  • Moto G8 Play now supported -20 Sept 20


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25th July 2019, 10:48 PM |#5  
Look for downloaded Firmware in something like
Code:
 C:\ProgramData\LMSA\Download\RomFiles
You may need to uncheck
Code:
Hide protected operating system files
in View/Options/Change Folder and Search options/View
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8th August 2019, 04:56 PM |#6  
Skip Data Wipe
There is a way to flash firmware without losing data
Open LMSA select Flashing/rescue
boot the device to Fastboot mode
Connect the device to PC
Let LMSA download the Firmware
Once the firmware is downloaded, don't continue with flashing.
Open C:\ProgramData\LMSA\Download\RomFiles
Select the firmware for the device you want to flash
Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
Delete this line
Code:
<step operation="erase" partition="userdata"/>
save the changes
Continue the flashing with LMSA

Note: This is not guaranteed to work
Thanks to nicolap8
How to: flash stock without losing data (without reformatting) by nicolap8
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10th August 2019, 07:35 PM |#7  
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Thanks for sharing. Never bothered to download this because I didn't know it had so many features like clipboard transfer, only heard of it's "Rescue" option before. With Smart Assistant 4.4.0.12 my stock rooted Moto G6 (-6 version) the flash option says "Coming soon" with a small "Go Rescue" option in the bottom. It could be my computer or the root though, because I plugged in my Moto g 2015 Osprey with Ressurection Remix Pie and it says "Coming soon" for it too, though I'm not sure if that's the ROM's /root fault. I know the flash wouldn't work with root/ but thought it would at least show the option in the windows app for the stock g6.

I was looking for an alternative to RSDLite to re-flash my g6's current firmware since some have reported it fixing the widespread lag, guess manual is my only option.

Edit: It appears the Play Store link in the OP isn't the right app, I used the ADB method to install but just figured I would mention it.
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24th November 2019, 09:42 PM |#8  
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Worked on my Moto Z4 xt1980-3, but was wonky at times--had to run it several times (would sometimes hang around 47%, other times said device not supported, though I had just downloaded the ROM of the supported device) but it's come through both times so far! -A
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5th March 2020, 01:58 PM |#10  
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is it possible to use the zip file from https://mirrors.lolinet.com/firmware...lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10
5th March 2020, 04:01 PM |#11  
Quote:
Originally Posted by Betbruder

is it possible to use the zip file from https://mirrors.lolinet.com/firmware...lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10

I haven't tried but this guy did it
https://forum.xda-developers.com/sho...&postcount=147

Sent from my Moto E (4) using Tapatalk
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