Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

[sd_shadow]

Rescue and Smart Assistant
LMSA: Lenovo's Motorola Smart Assistant (PC)
For Lenovo and Motorola Devices Only​

Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​

​

Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

Quick Links​

• Download LMSA
• 
  
• Using the Rescue Option -Updated 19 July 2021
• 
  
• Find downloaded firmware Post #5
• Skip data wipe Post #6
• 
  
• Where is the Update option? -Updated 1 Aug 2021
• 
  
• Troubleshooting-Post #13
  • Unable to match the appropriate firmware. Some key information cannot be read from device

Problem: Moto Phone will not update, even though you know that an update is available.​

Solution: Use the Update or Rescue option​

​

Problem: Device will not boot, or you lust want to reflash the firmware​

Solution: use the Rescue Option​

If you have a Verizon Branded Device You may need to use​

Verizon's Motorola Update/Repair Assistant​

​

also see Guide: Flashing Motorola Firmware​

Moto's description of options.

​

• Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
  Music, Contacts, SMS, Files Management, Back/Restore;
• Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

How to use Lenovo Moto Smart Assistant

• https://support.lenovo.com/us/en/solutions/HT102605

Download/Install Smart Assistant on PC and User Guide (Win 10/7)

• https://support.lenovo.com/us/en/downloads/ds101291
• Spoiler: skip device check, just click download

  
  • Mirrors
    • Smart Assistant: https://mega.nz/#!OX4ARIQB!JT9leqmUkKjArVbQ9wC3GtbqtlPrg3tV33BC_SZXRgE
    • User Guide: https://mega.nz/#!qC4yUAYT!m7pasC7DDfGJ6vzscHeQ4oiE7v0ZUAOwsHDndwJPlIQ

Smart Assistant App
The Smart Assistant App should install automatically after you enable
USB debugging in developer options
It may take a minute
If not install the app from mirror below.


Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)

• Download/Install Smart Assistant (Moto Device)
  Mirror
  • 1.4.1.0272 - https://www.apkmirror.com/apk/lenov...le-assistant-1-4-1-0272-android-apk-download/
    2.1.31: https://mega.nz/#!WH5whIpa!SVoGdKt0kw_FppSkPEVC066zaFpTaUYAiVWT7Na-HyQ

The PC program is not very fast,​

Be patient.​

Using Flash Rescue Option

• Skipping Data wipe using Flashing/Rescue

 

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Supported devices that can be updated.
Most Devices 2014 and later should be compatible.

Devices listed in LMSA's Rescue options
In the order as listed. - 16 April 2020

• Droid Maxx - XT1080
• Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
• Droid Turbo - XT1250/XT1254
• Droid Turbo 2 - XT1585
• Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
• Moto C Plus - XT1721/XT1723/XT1725/XT1726
• Moto E2 - XT1526/XT1527/XT1528
• Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
• Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
• Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
• Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
• Moto E5 Go - XT1921-8
• Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
• Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
• Moto E3 - XT1700
• Moto E3 Power - XT1706
• Moto E6 Plus - XT2025-1
• Moto E6 S Plus - XT2025
• Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
• Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
• Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
• Moto G5 S - XT1790/XT1791/
• Moto G6
• Moto G7
• Moto G6 Play
• Moto G7 Play
• Moto G4 Plus
• Moto G5 S Plus
• Moto G6 Plus
• Moto G7 Plus
• Moto G8 Plus
• Moto G7 Power
• Moto G Turbo
• Moto G5
• Moto G5 Plus
• Moto M
• Moto X2
• Moto X4
• Moto X Play
• Moto X Pure
• Moto X Style
• Moto Z
• Moto Z2
• Moro Z3
• Moto Z Droid
• Moto Z Force Droid
• Moto Z Play
• Moto Z2 Play
• Moto Z3 Play
• Moto Z Play Droid
• Moto Z4 - XT1980-4/XT1980-3
• Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
• Motorola One Action - XT2013-1/XT2013-2/XT2013-4
• Motorola One Macro - XT2016-1
• Motorola One Power - XT1942-2
• Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
• Motorola One Zoom - XT2010-1
• Motorola Razr - XT2000-1/XT2000-2
• Revvlry+ - XT1965

Tested by me or reported by others

• Moto Z2 Force - dynamiclynk
• Moto Z3 Play - Davinte
• Moto Z2 Force - 209pcs- westec2
• Moto G7 Power - nucher
  

Some related threads
https://xdaforums.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.

 

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Supported devices that can be Flashed/ rescued
Tested by me or reported by others
If your device is not listed, it may still work.

• Moto G Plus (5th Gen S) alexmaisa
• Moto G5 Plus - lm_1970
• Moto G5 - Akipe
• Moto E 2015 Surnia/Otus - MotoJunkie01
• Moto G 2015 Osprey/Merlin - MotoJunkie01
• Moto G5S Plus - alexmaisa
• Moto G6/ali/XT1925-12
• Moto X4/payton/XT1900-1
• Moto G7 Power/ocean/XT1955-5
• Moto X2/ victara_verizon / XT1096

Pretty much any device made after 2015 should be compatible. -28 July 2021

 

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Unsupported Devices

• Older devices
• XT1060 Moto X 1st Gen - Rescue is Unsupported.
• XT1768 Moto E4 Software Channel: USC - Rescue is Unsupported.
• Moto Z XT1650 - Milad._.R
• Moto G8 Play now supported -20 Sept 20
  
  
  

 

[sd_shadow]

Look for downloaded Firmware in something like

 C:\ProgramData\LMSA\Download\RomFiles

You may need to uncheck

Hide protected operating system files

in View/Options/Change Folder and Search options/View

 

[sd_shadow]

Skip Data Wipe

There is a way to flash firmware without losing data
Open LMSA select Flashing/rescue
boot the device to Fastboot mode
Connect the device to PC
Let LMSA download the Firmware
Once the firmware is downloaded, don't continue with flashing.
Open C:\ProgramData\LMSA\Download\RomFiles
Select the firmware for the device you want to flash
Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
Delete this line

<step operation="erase" partition="userdata"/>

save the changes
Continue the flashing with LMSA

Note: This is not guaranteed to work
Thanks to nicolap8
How to: flash stock without losing data (without reformatting) by nicolap8

 

[D412]

Thanks for sharing. Never bothered to download this because I didn't know it had so many features like clipboard transfer, only heard of it's "Rescue" option before. With Smart Assistant 4.4.0.12 my stock rooted Moto G6 (-6 version) the flash option says "Coming soon" with a small "Go Rescue" option in the bottom. It could be my computer or the root though, because I plugged in my Moto g 2015 Osprey with Ressurection Remix Pie and it says "Coming soon" for it too, though I'm not sure if that's the ROM's /root fault. I know the flash wouldn't work with root/ but thought it would at least show the option in the windows app for the stock g6.

I was looking for an alternative to RSDLite to re-flash my g6's current firmware since some have reported it fixing the widespread lag, guess manual is my only option.

Edit: It appears the Play Store link in the OP isn't the right app, I used the ADB method to install but just figured I would mention it.

 

[aurelya.hyjal]

Worked on my Moto Z4 xt1980-3, but was wonky at times--had to run it several times (would sometimes hang around 47%, other times said device not supported, though I had just downloaded the ROM of the supported device) but it's come through both times so far! -A

 

[sd_shadow]

Options have changed again.
Updated Instructions Here - 20 July 2021


Using Rescue option to Download Firmware

Open Rescue and Smart Assistant

Spoiler: Select Rescue

Sign in

Spoiler: Select Rescue Now

Spoiler: Power Off Phone and Boot into Fastboot Mode

Compare target version with the current version, also verify that ro.carrier, and model name, and other info is correct.
If it looks good
Click the Download button.
To find downloaded firmware see post #5

Spoiler: You should see a screen like this.

 

[Betbruder]

is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10

 

[sd_shadow]

is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10

I haven't tried but this guy did it
https://xdaforums.com/showpost.php?p=81922755&postcount=147

Sent from my Moto E (4) using Tapatalk

 

[Moco786]

Tell me

Can any body tell me from lmsa is it possible z3 security patches install to z2 force ? Manually

 

[sd_shadow]

Troubleshooting

If you see this

Unable to match the appropriate firmware. Some key information cannot be read from device

Your device is unsupported, missing a Baseband, or mismatched firmware.

If the device is missing the Baseband or it doesn't match the software channel
LMSA will not be able to flash the firmware.

See these alternative options.

https://xdaforums.com/t/guide-flashing-motorola-firmware.4042039/

 

[Moco786]

Tell me

No that isn't compatible.

Sent from my ali using XDA Labs

Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?

 

[sd_shadow]

Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?

The security updates can't be simply separated from the update.

The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308

Sounds like you flashed the wrong firmware.


Sent from my ali using XDA Labs

 

[Moco786]

So there is any chance of complete stable rom of pie ?

The security updates can't be simply separated from the update.

The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308

Sounds like you flashed the wrong firmware.


Sent from my ali using XDA Labs

 

[skywalker-live]

Does the upgrade flash delete data like it claims it does? Z2Force, and Z4

 

[sd_shadow]

Does the upgrade flash delete data like it claims it does? Z2Force, and Z4

There is a warning to backup data, but
I have uipdated a Moto G6/ali/XT1925-12 , Moto X4/payton/XT1900-1, and Moto G7 Power/ocean/XT1955-5
Without data wipe.
I do recommend using the LMSA backup option, just to be safe.

 

[aureliolk]

Moto g8 play bricked ( XT 2015 -2 )

Funciona com moto g8 play (Xt 2015 2)?

 

[sd_shadow]

Funciona com moto g8 play (Xt 2015 2)?

See my reply here.
https://xdaforums.com/showpost.php?p=82114979&postcount=4

Sent from my ali using XDA Labs