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Google rejecting app due to expressed user experience not matching core functionality

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By GregS_Az, Junior Member on Yesterday, 07:07 AM
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I hope someone can help me navigate why our app is being rejected by Google. We have asked what the conflict is in the declarations but we have not yet gotten an answer. Our app automates deletes of various items including SMS, our code will briefly take default handler control of SMS to make the deletions but then releases it. We declare the application as automation and call out the requirement for default handler during deletion. So we arent doing anything the users cant do, we just automate it.

1. Also, how do we update the declaration form without uploading a new version?
2. Any thoughts on how we should fill out the the expressed user experience and the core functionality forms?
3. Is there another way to delete SMS without taking default handler while you are making the deletion?

Thanks for the help / suggestions.


Below is googles rejection message:
I’ve reviewed your appeal request and found that your app, does not qualify for use of [READ_SMS, SEND_SMS, WRITE_CALL_LOG] for the following reasons:

The declared functionality [Device Automation] is determined to be unnecessary or not aligned with the core functionality of your app.
Your app has default handler capability, which was not disclosed in the declaration form. Please remove unnecessary capability and / or submit a revised declaration form.
You need to ensure that your app no longer uses [READ_SMS, SEND_SMS, WRITE_CALL_LOG]; failure to do so could result in the removal of your app and may impact your developer account.

Permission requests should make sense to users. You may only request permissions that are necessary to implement critical current features or services in your application. You may not use permissions that give access to user or device data for undisclosed, unimplemented, or disallowed features or purposes. For additional guidance, please review the Permissions policy and this Play Console Help Center article.
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