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Huawei community forums...how to file bugs on Huawei phones?

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By davidmaxwaterman, Junior Member on 10th October 2019, 03:12 AM
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I've been trying to log into Huawei's community forums for a while, but no matter what I try, it results in an error page. It's the most extraordinarily frustrating experience. I wonder if anyone else has any tips to getting logged in.

My main reason for wanting to log in, apart from having a general look for tips, etc, is to find out how to inform them of a bug in their OS. Does anyone have any recommendations for how best to do that?
10th October 2019, 10:58 AM |#2  
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In fact, I often log in the community forum as my mobile phone is a Huawei device. I would like to help you report the bug.
You may post your bug description here. You can write in English or in Chinese.
If it is in English, I will translate it by myself before submit to the forum .
10th October 2019, 12:47 PM |#3  
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Quote:
Originally Posted by James_Watson

In fact, I often log in the community forum as my mobile phone is a Huawei device. I would like to help you report the bug.
You may post your bug description here. You can write in English or in Chinese.
If it is in English, I will translate it by myself before submit to the forum .

Well, that's very civilised of you. I'll write in English, since that's the only language I know

Actually, I have three bugs - well, I think they're bugs, except, perhaps, for the first one.

1. This one isn't really a bug, but I bet the people on the Huawei forums can help.
FYI, I use a sim card from CMLink - SIM #1 [1], which piggy back off EE in the UK, and CMCC in China, and provide useful roaming plans for use between the two countries. They only provide data plans limited by the month, and I have signed up for their 22GB plan. To track usage, I have a P10 and have been trying to set it up to automatically calibrate the data usage measure on a daily basis. I think it does this by sending an SMS containing simply 'Check' to CMCC's service number '10086', and extracts the data from the response (not 100% sure about that, but hey). There seems to be a 'calibrate' button in the settings to do this manually (under the usage graph), but when I try I get the message 'Incorrect network provider. Reselect and try again.' I'd really like to get this going.
2. Related to above, I've set the setting to show the usage under the notifications when you drag down from the top of the screen. I've configured my plan information - ie 22GB per month, and starts on the 17th of each month. However, while the 'Today' seems to increase appropriately, the 'Left' is stuck at the maximum. I imagine the 'Total' is supposed to stay at 22GB. I expect the 'Left' to go down as I use it throughout the month.
3. This one is unrelated to above. If I open a browser and go to my web mail site, there is an option on the menu to 'Add to Home screen'. As expected, when I select that option, it does add an icon to the homescreen. Since it is something I want on every page of the homescreen, I drag that icon onto the row on the bottom of the screen that is shown on every page. I do that for a couple of web pages - my email and my calendar. At this point, it all works swimmingly. However, if I reboot the phone, then those icons seem to be moved back onto the homescreen, and also are 'greyed out' and placed under the clocks (the clock widget) I have placed there. So, that's not 'expected'.

What do you think?

Max.

Device info:
Model: VTR-AL00
Build number: 9.1.0.201 (C00E75R1P12patch02) GPU Turbo
EMUI version: 9.1.0
Android version: 9
Android security patch: 1 August 2019
Kernel version: 4.9.148
Network (I selected things that might be helpful):
SIM 1 (my UK CMLink SIM): China Mobile, LTE, SMS centre number - a UK number
SIM 2 (my Chinese CMCC SIM): China Mobile, EDGE, SMS centre number - a China number

[1] ...and also a 2nd one, SIM 2, which is a local SIM
11th October 2019, 01:15 AM |#4  
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Quote:
Originally Posted by James_Watson

In fact, I often log in the community forum as my mobile phone is a Huawei device. I would like to help you report the bug.
You may post your bug description here. You can write in English or in Chinese.
If it is in English, I will translate it by myself before submit to the forum .

You could also, if you would be so kind, help me fix my problems logging into the Huawei community forums...
11th October 2019, 04:55 AM |#5  
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Quote:
Originally Posted by davidmaxwaterman

You could also, if you would be so kind, help me fix my problems logging into the Huawei community forums...

What's your question about logging into that forum?

But as I found, it seems a community forum in Chinese. Almost all posts there are in Chinese. So, will you get any effective response even if you can log in it?
Maybe it's better to contact a local Huawei customer service center in order to get some helps. Do you think so?

---------- Post added at 04:55 AM ---------- Previous post was at 04:34 AM ----------

Quote:
Originally Posted by davidmaxwaterman

Well, that's very civilised of you. I'll write in English, since that's the only language I know

Actually, I have three bugs - well, I think they're bugs, except, perhaps, for the first one.

1. This one isn't really a bug, but I bet the people on the Huawei forums can help.
FYI, I use a sim card from CMLink - SIM #1 [1], which piggy back off EE in the UK, and CMCC in China, and provide useful roaming plans for use between the two countries. They only provide data plans limited by the month, and I have signed up for their 22GB plan. To track usage, I have a P10 and have been trying to set it up to automatically calibrate the data usage measure on a daily basis. I think it does this by sending an SMS containing simply 'Check' to CMCC's service number '10086', and extracts the data from the response (not 100% sure about that, but hey). There seems to be a 'calibrate' button in the settings to do this manually (under the usage graph), but when I try I get the message 'Incorrect network provider. Reselect and try again.' I'd really like to get this going.
2. Related to above, I've set the setting to show the usage under the notifications when you drag down from the top of the screen. I've configured my plan information - ie 22GB per month, and starts on the 17th of each month. However, while the 'Today' seems to increase appropriately, the 'Left' is stuck at the maximum. I imagine the 'Total' is supposed to stay at 22GB. I expect the 'Left' to go down as I use it throughout the month.
3. This one is unrelated to above. If I open a browser and go to my web mail site, there is an option on the menu to 'Add to Home screen'. As expected, when I select that option, it does add an icon to the homescreen. Since it is something I want on every page of the homescreen, I drag that icon onto the row on the bottom of the screen that is shown on every page. I do that for a couple of web pages - my email and my calendar. At this point, it all works swimmingly. However, if I reboot the phone, then those icons seem to be moved back onto the homescreen, and also are 'greyed out' and placed under the clocks (the clock widget) I have placed there. So, that's not 'expected'.

What do you think?

Max.

Device info:
Model: VTR-AL00
Build number: 9.1.0.201 (C00E75R1P12patch02) GPU Turbo
EMUI version: 9.1.0
Android version: 9
Android security patch: 1 August 2019
Kernel version: 4.9.148
Network (I selected things that might be helpful):
SIM 1 (my UK CMLink SIM): China Mobile, LTE, SMS centre number - a UK number
SIM 2 (my Chinese CMCC SIM): China Mobile, EDGE, SMS centre number - a China number

[1] ...and also a 2nd one, SIM 2, which is a local SIM

Your three question are really confused and difficult to understand for me as I never used a CMLink sim card.
But I will try my best to get to know your situations and help you as more as I can.

First, let's clarify your 3rd question.
On my Huawei phone, there are at most 5 icons on the row on the bottom of the screen that is shown on every page. Every icon here for apps on my device works fine even if I reboot my device. So, is it a defect of the couple of web pages - email and calendar?
Try to drag an icon of another app or widget there. Check if it will work well, please.
11th October 2019, 06:00 AM |#6  
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> I never used a CMLink sim card

I don't think there's anything special about the CMLink, except that it works in either country pretty much the same as the other. It is the same as any other SIM card with a monthly limited data plan. So, you could consider that it is the same as a Chinese SIM card, I suppose.

> So, is it a defect of the couple of web pages - email and calendar?

Well, I guess I don't know exactly what the problem is, of course. My impression is that they hadn't considered this use-case much at all - I notice the Huawei browser doesn't have this 'add to homescreen' functionality at all.
However, you prompted me to experiment a bit more, and it doesn't happen with all web pages. Previously, I had my email and calendar on there, and they both were moved back onto the homescreen underneath other icons/widgets and greyed out (and didn't actually work to launch the web pages). However, now, the calendar page does seem to stay on there, and works when I click it. I also have tried both Chrome and Brave, and they both seem to show the same problem. I can't really see how it could be a web page problem, since nothing is being launched. I suppose it could be a web *manifest* problem, since that is where the icons usually come from...though looking in chrome devtools, I see that it has no manifest, and so the icons must be taken from the <meta> in <head>. The calendar, which does seem to be staying on the quick launch bar, also doesn't have a manifest file - so not that then.
It's pretty easy to reproduce though:

1. open your browser (chrome, probably) on https://www.fastmail.fm/
2. click on the menu and select 'Add to homescreen'
3. 'Add' on the dialog
4. 'ADD on the next dialog
5. go to the homescreen and locate the shortcut
6. drag and drop it onto the quick launch bar.
7. restart

Well, that's frustrating - I was writing those down as I did them, and when I restarted, it looked fine :/ I wonder if it makes any difference which position the icons are in on...ah, yeah, it looks like it is more reproducible if the shortcut is the left-most. Arghh. This time I lost a *native* app I had on there too - WeChat of all things - you'd imagine they'd make sure that works fine. Actually, it wasn't the WeChat app I had on there, but a shortcut to one of the contacts - you can add a wechat contact from the menu on their item in the wechat contacts list - 'Add to Desktop' it is in English. Hrm I notice that, while the web page shortcuts get moved back onto the homescreen, the WeChat contact shortcut is just gone....and I can't even add it again from WeChat - it says it is, but nothing appears :/

Gosh, it's really a bit of a mess. Perhaps it's too broken and inconsistent to even bother filing any bug. I'm tempted to apply for a job there to try and help, but in any case, I can't see too many Westerners being happy with such issues I suppose Chinese people just don't do this sort of thing.
11th October 2019, 06:03 AM |#7  
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> What's your question about logging into that forum?
>
> But as I found, it seems a community forum in Chinese. Almost all posts there are in Chinese. So, will you get any effective response even if you can log in it?
> Maybe it's better to contact a local Huawei customer service center in order to get some helps. Do you think so?

Well, the question is where I can get help with logging in - but, if it is all in Chinese, I would modify my question to be: where can I find forums that are in English, and corresponding community support? Since there is a huge market for English speakers, I imagine they have somewhere for us to learn how to use it, and ask questions and report problems, etc?
11th October 2019, 08:51 AM |#8  
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Quote:
Originally Posted by davidmaxwaterman

> What's your question about logging into that forum?
>
> But as I found, it seems a community forum in Chinese. Almost all posts there are in Chinese. So, will you get any effective response even if you can log in it?
> Maybe it's better to contact a local Huawei customer service center in order to get some helps. Do you think so?

Well, the question is where I can get help with logging in - but, if it is all in Chinese, I would modify my question to be: where can I find forums that are in English, and corresponding community support? Since there is a huge market for English speakers, I imagine they have somewhere for us to learn how to use it, and ask questions and report problems, etc?

Yes, your requirement is very reasonable.

When I posted some questions about mobile phone usage here, there would be someone would replied to my thread and tried to get more detailed info to help me. They said they were the Huawei official staff.

I will post a thread about "where for you to ask questions and report problems in English" for you soon.
On the other hand, you can access the forum either via web application (mobile web as well as computer web) or via an official app. You can also try the app. If you need it and can not find the apk, I will show you the link.
11th October 2019, 08:58 AM |#9  
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Quote:
Originally Posted by James_Watson

Yes, your requirement is very reasonable.

When I posted some questions about mobile phone usage here, there would be someone would replied to my thread and tried to get more detailed info to help me. They said they were the Huawei official staff.

I will post a thread about "where for you to ask questions and report problems in English" for you soon.
On the other hand, you can access the forum either via web application (mobile web as well as computer web) or via an official app. You can also try the app. If you need it and can not find the apk, I will show you the link.

Thanks. I look forward to finding out if there is a forum for English language users somewhere. I do kind of feel like they could spend more attention to this requirement, unless, of course, I'm just not looking hard enough. I remember when I was using a ZTE phone - they were very popular due to having front-facing speakers, and so had a pretty good US based forum and it was very useful. [Side note - I wish Huawei would produce a phone with front-facing speakers].

I don't think an app will get me very far...I probably have it on my phone already - I see one called 'HiCare', for example, and there's the top line on the settings. It's all very unfamiliar and things so often don't seem to quite work as expected. I kind of wish the Huawei stores had 'help' sessions like they do (or did anyway) in Apple stores.
11th October 2019, 09:32 AM |#10  
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Quote:
Originally Posted by davidmaxwaterman

> I never used a CMLink sim card

I don't think there's anything special about the CMLink, except that it works in either country pretty much the same as the other. It is the same as any other SIM card with a monthly limited data plan. So, you could consider that it is the same as a Chinese SIM card, I suppose.

> So, is it a defect of the couple of web pages - email and calendar?

Well, I guess I don't know exactly what the problem is, of course. My impression is that they hadn't considered this use-case much at all - I notice the Huawei browser doesn't have this 'add to homescreen' functionality at all.
However, you prompted me to experiment a bit more, and it doesn't happen with all web pages. Previously, I had my email and calendar on there, and they both were moved back onto the homescreen underneath other icons/widgets and greyed out (and didn't actually work to launch the web pages). However, now, the calendar page does seem to stay on there, and works when I click it. I also have tried both Chrome and Brave, and they both seem to show the same problem. I can't really see how it could be a web page problem, since nothing is being launched. I suppose it could be a web *manifest* problem, since that is where the icons usually come from...though looking in chrome devtools, I see that it has no manifest, and so the icons must be taken from the <meta> in <head>. The calendar, which does seem to be staying on the quick launch bar, also doesn't have a manifest file - so not that then.
It's pretty easy to reproduce though:

1. open your browser (chrome, probably) on https://www.fastmail.fm/
2. click on the menu and select 'Add to homescreen'
3. 'Add' on the dialog
4. 'ADD on the next dialog
5. go to the homescreen and locate the shortcut
6. drag and drop it onto the quick launch bar.
7. restart

Well, that's frustrating - I was writing those down as I did them, and when I restarted, it looked fine :/ I wonder if it makes any difference which position the icons are in on...ah, yeah, it looks like it is more reproducible if the shortcut is the left-most. Arghh. This time I lost a *native* app I had on there too - WeChat of all things - you'd imagine they'd make sure that works fine. Actually, it wasn't the WeChat app I had on there, but a shortcut to one of the contacts - you can add a wechat contact from the menu on their item in the wechat contacts list - 'Add to Desktop' it is in English. Hrm I notice that, while the web page shortcuts get moved back onto the homescreen, the WeChat contact shortcut is just gone....and I can't even add it again from WeChat - it says it is, but nothing appears :/

Gosh, it's really a bit of a mess. Perhaps it's too broken and inconsistent to even bother filing any bug. I'm tempted to apply for a job there to try and help, but in any case, I can't see too many Westerners being happy with such issues I suppose Chinese people just don't do this sort of thing.

1. About CMLink, okay, I just posted a thread for you to Huawei community about how to report issue about Huawei phone usage for those speak English. Wait for their response, please.
2. Now I have gotten to know the feature 'Add to Home Screen'. In my Firefox Focus browser, I found it. I will have a try soon.
11th October 2019, 09:34 AM |#11  
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Quote:
Originally Posted by James_Watson

1. About CMLink, okay, I just posted a thread for you to Huawei community about how to report issue about Huawei phone usage for those speak English. Wait for their response, please.
2. Now I have gotten to know the feature 'Add to Home Screen'. In my Firefox Focus browser, I found it. I will have a try soon.

Awesome. That's very cool of you, thanks Maybe I'll try Firefox too...

Max.
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