On May 2013, I've ordered UMI X2 from chinapadmall for €237.8 (=
323.39 USD). Actually first I ordered it from Pandawill (great website, great service) but I canceled the order because one day later I saw on CHINAPADMALL.COM "UMI X2 Turbo version" (With MTK6589T instead of MTK6589) and ordered from there. Of course CHINAPADMALL.COM lied to let people like me buy from them. There was actually no Turbo version available at that time.
Two months later I received standard version of UMI X2 (not the Turbo version of course) with defects: screen had bright annoying dot on it and I couldn’t transfer data from phone to pc, and contacted CHINAPADMALL to inform them about defects and asked what to do next. They told me to send the device back for replacement. They wouldn’t return my money back. So I had no other choice and did what they said. (paid:
25+ EURO = (34 USD) to send it back)
Two months later, package was arrived to their local post office. I sent a lot of e-mails to CHINAPADMALL to inform them about arrived package and to ask them to go and pick it up, but they never did. Post office could also not deliver the package. After two unsuccessful deliveries, China Post decided to ship the package back to me. In november 2013, I recieved the package. Then I contacted CHINAPADMALL again to let them know that I was disapointed (like they gave a **** about my disappointment) about their customer service and that I have to send it to them for the second time if they are going to be more responsible. They said that I can send it for the second time if I would like to. So I paid again 25+ EURO's (34 USD) to send it.
Package arrived this month (2014) at their local post office.
When I saw that on tracking website, I sent e-mail to CHINAPADMALL to inform them and to tell them to be more responsible this time. They told me that they will pick it up as soon as they can.
Luckily, few days later they had the package.
[B]In total I lost +- 390 USD (+- 290 EUR) and more than 7 months time, and didn't use the device once. Now for that money I could buy octa-core phone or one of the best branded powerfull smartphones from trusted Chinese stores.
I’m still asking CHINAPADMALL to refund my money or send me a new phone, but they are not responding to it. Only yesterday they said short:
“If we replace new device for you, then how to do with this old device. We can not re-sell it after repaired it.”
Normaly, if you buy a product from somewere, and product is broken or whatever, you bring it back to the shop where you bought it within one week or 14 days and get your money back or get replaced gadget. That is exactly what I did, I sent it within few days back to them. Which seller is going to say something like: ‘What the hell I’m supposed to with broken device’? NOT A SINGLE SHOP WILL SAY SOMETHING LIKE THAT. But CHINAPADMALL did.
You can read on their website below on the page ‘Guarantee policy’:
5) How about the refund policy?
Second, For the problems caused by Chinapadmall, We will issue a complete or partial refund for the items if the clients do not agree on replacement or repairing. The problems include quality problem, mal function or miss delivery.......Please be noticed that all Chinapadmall products have 7 days return period (from client receiving the package to the client returning us) before being non-eligible for complete or partial refund. Please contact our customer service or live Support as soon as you find any problem after you receiving the products to avoid any postpone of better solution.
That’s exactly what I did. But they don’t give a **** about customers. Refunding?? They will not even talk about refunding. They don't even want to replace the device even they claimed to do it before, in their e-mails.
So what they have written there is just bull****. They don't want to respond to my e-mails with good arguments. Because they know that they can’t answer.
I want my money back because I never used this phone, or I want to chose for the price I paid other smartphone from their website.
Today I got e-mail that, they sent broken UMI X2 to factory to fix it. Again, I don't want fixed old phone. I had never chance to use it because It was traveling the world for 6-7 months. Even if I had, device is defect from the box.
So dear friends, NEVER EVER BUY ANYTHING FROM LIARS AND CHEATERS, FROM CHINAPADMALL(.)COM !!!
If you receive defect product from them, you will never be able to replace it and you will never be able to get your money back. Be informed.
Sorry for my bad English, but I think you'll understand my message.
And I would be very thankful if somebody can help me to get my money back..