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PSA: Google is offering a one time replacement on a cracked screen/water damage.

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By madquack, Senior Member on 3rd September 2014, 09:47 AM
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YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.

Note: This is one time replacement is only available for folks who purchased their phones in the US and from the Google Play Store!
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3rd September 2014, 12:59 PM |#2  
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If only they had implemented this earlier!!!!

Sent from my Nexus 5 using XDA Free mobile app
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3rd September 2014, 03:06 PM |#3  
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It seems Google doesn't have any more brand new devices and are getting rid of all the refurbished ones too before the next release. Lol.
@simms22 maybe you should give Google a call and see if they'll actually replace it

4th September 2014, 04:26 PM |#4  
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too bad it's only for US :/
4th September 2014, 07:10 PM |#5  
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only to US customers and only to people who bought from the PlayStore.

I will be getting one because I was working out and accidentally set a weight down on my phone inside the towel and I damaged the digitizer and smeared the color.
4th September 2014, 09:10 PM |#6  
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I am thoroughly impressed, the entire process took about seven minutes! My "new" (refurbished) phone shall be at my doorstep tomorrow! Not bad El Goog, not bad at all!

4th September 2014, 09:49 PM |#7  
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took 1 day for my phone to come in from Texas (I'm in NJ) ...everything is looking good for my replacement
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4th September 2014, 11:05 PM |#8  
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Judging buy other Google services only around 2 years till we might see this in Canada then lol
4th September 2014, 11:31 PM |#9  
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I received my refurbished n5 within 12 hours of calling. Funny how she told me 7 to 14 days. Totally free, one time etc. Thank you Google!
5th September 2014, 12:18 AM |#10  
so i got nowhere in the chat.

Conor D 6:13 PM
Hi Alex! Thanks for getting in touch with Google. My name is Conor.
me 6:13 PM
hi conor how are you today
Conor D 6:14 PM
I understand that you heard a rumor, and want to replace your Nexus 5 correct?
I'm doing well thank you, how are you today?
me 6:14 PM
im great i did if that was possible
Conor D 6:14 PM
I'd be happy to look into this for you. May I ask what is wrong with the Nexus 5?
me 6:15 PM
cracked screen, i heard that google may be replacing these at no charge. i thought it may be to good to be true but i needed to
Conor D 6:15 PM
Ah I see.
Unfortunately, I'm unable to issue you a warranty replacement for your device because the damage was caused by situations not covered by our warranty policy.

any suggestions
5th September 2014, 02:35 AM |#11  
madquack's Avatar
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Originally Posted by meatwad0222

so i got nowhere in the chat... any suggestions?

Call (855) 836-3987, if you aren't successful hang up and try again. Good luck, YMMV!
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